Neudesic, a global professional services firm and an IBM company, is launching its operations in Australia to facilitate the adoption of artificial intelligence (AI) among IT teams. As interest in AI grows among business leaders seeking operational efficiencies and cost reductions, challenges remain for those on the ground, particularly in Australia.

The difficulties in implementing AI are evident in Australia due to a lack of skilled resources, funding constraints, and the rapid pace of AI advancements. Mid-market companies, especially those in heavily regulated sectors like finance and energy, face additional hurdles related to cybersecurity and responsible AI application. Legacy systems further complicate the situation, often proving inadequate to meet the demands of new AI technologies.

John Hanna from Neudesic Australia points out that these organizations are grappling with issues akin to those in other sectors, including talent acquisition, data quality, legacy system integration, and ethical considerations. Many are also at risk from escalating cyber threats, where attackers are increasingly using sophisticated AI techniques. Neudesic aims to help these organizations utilize AI to analyze large amounts of data quickly, enhancing their ability to tackle potential threats.

To navigate these challenges, Neudesic utilizes its expertise, advanced technology, and strong alliances, particularly with Microsoft, to assist organizations effectively. The firm’s approach is built on four foundational pillars:

1. People: A diverse team of industry experts providing a broad skill set and insights into Microsoft Azure and OpenAI solutions.

2. Approach: Delivering results through a combination of Microsoft and OpenAI solutions while adapting to current challenges and planning for future opportunities.

3. Technology: Innovating to create tailored solutions that enhance client value promptly.

4. Expertise: Leveraging two decades of experience with Microsoft to address significant IT obstacles and unlock new opportunities.

Neudesic starts by understanding a client’s business needs, conducting collaborative workshops, and engaging in rapid prototyping to develop tailored roadmaps. Continuous support for refining models and enhancing processes follows.

An example of Neudesic’s contributions is in improving the Know Your Customer (KYC) process within the finance sector, crucial for fostering a good customer experience. Traditional KYC workflows can be time-consuming, with some taking days or weeks. Neudesic’s Document Intelligence Platform automates KYC by capturing data in various formats, cross-referencing databases, and validating information in real time. This automation not only reduces operational costs but also accelerates processes like account opening and loan approval, allowing financial institutions to manage customer relations more efficiently.

For Australian businesses eager to embrace AI, collaborating with integrators like Neudesic presents a path to successfully implementing AI strategies aligned with business needs and budget realities. Hanna emphasizes that while many organizations aspire to leverage AI, turning those aspirations into reality requires thoughtful strategy and expert guidance to minimize mistakes and boost confidence in AI investments.

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