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Customers are responsible for determining whether a particular service offered by DediRock is appropriate for their intended workload or use case prior to purchase.
DediRock offers hosting services across a wide range of infrastructure configurations and pricing levels. Lower-cost services may utilize shared node resources, HDD-based storage arrays, RAID storage configurations, or other performance-balanced architectures designed for cost efficiency. Customers are responsible for reviewing service specifications, architecture, and intended use prior to purchasing services.
Purchases made without adequate evaluation of service specifications or infrastructure design do not qualify for refunds, credits, or service adjustments.
Unless explicitly stated otherwise in writing, all services provided by DediRock are offered on a best-effort basis.
Services are not designed or marketed as mission-critical infrastructure unless explicitly stated in a written agreement.
Customers requiring guaranteed performance levels, specialized infrastructure, or enterprise-grade service guarantees are responsible for selecting services appropriate to those requirements prior to purchase.
Customers acknowledge that certain services may utilize specific infrastructure architectures including but not limited to:
• HDD-based storage arrays
• RAID storage configurations (including RAID5 or similar configurations)
• Shared node resources
• Performance-balanced storage systems
These infrastructure designs are part of the service offering and may impact performance characteristics including latency, I/O throughput, or workload suitability.
Such infrastructure design choices do not constitute grounds for refunds, credits, or service adjustments
IMPORTANT STORAGE VPS DISCLOSURES
Customers acknowledge and agree that the following disclosures are material terms of the Storage VPS service offering and form a fundamental part of the agreement between the customer and the provider.
IMPORTANT: Storage VPS services are specialized bulk storage products and are not designed, marketed, sold, represented, or intended to provide SSD-class, NVMe-class, database-class, enterprise transactional, low-latency, high-random-I/O, or high-IOPS storage performance.
By purchasing, renewing, upgrading, transferring, using, or continuing to use any Storage VPS service, the customer expressly acknowledges and agrees that Storage VPS services are designed primarily for storage capacity, backup storage, archives, file repositories, media storage, large file transfers, disaster recovery storage, and other storage-oriented workloads.
Storage VPS services may utilize traditional mechanical hard disk drives (HDDs), spinning disk storage devices, RAID-based storage systems, parity-based storage systems, capacity-optimized storage systems, and other storage architectures where storage capacity, redundancy, and reliability are prioritized over random I/O performance.
Storage VPS services are intended for workloads including but not limited to:
Storage VPS services are not intended for:
Customers whose workloads require SSD-class performance, NVMe-class performance, high IOPS performance, low latency performance, high random read performance, high random write performance, database-class performance, virtualization platform performance, transactional storage performance, or similar performance-sensitive characteristics acknowledge and agree that Storage VPS services are specifically unsuitable for such workloads.
Customers further acknowledge and agree that if their intended workload requires any of the foregoing performance characteristics, they will not purchase a Storage VPS service and will instead obtain a service specifically designed for those requirements.
By ordering a Storage VPS service, the customer expressly represents, warrants, and acknowledges that their intended workload does not require SSD-class performance, NVMe-class performance, high random I/O performance, database-class performance, low latency performance, or similar performance-sensitive characteristics, and that they have independently determined that a Storage VPS service is appropriate for their intended use.
If a customer nevertheless purchases a Storage VPS service despite requiring such performance characteristics, the customer does so entirely at their own risk and assumes full responsibility for that purchasing decision.
Customers acknowledge and agree that HDD-based RAID storage systems may exhibit significantly lower random read performance, random write performance, IOPS performance, latency performance, and benchmark results than SSD or NVMe-based systems.
Customers further acknowledge that synthetic benchmark results, including but not limited to fio, CrystalDiskMark, dd, hdparm, IOPS tests, random read tests, random write tests, 4K random tests, latency tests, or similar benchmarking methods, are not representative of the intended purpose of Storage VPS services and shall not constitute evidence of service failure, service deficiency, false advertising, misrepresentation, or grounds for refunds, credits, chargebacks, service cancellations, disputes, complaints, or compensation.
Customers expressly acknowledge and agree that Storage VPS services may experience significant fluctuations in storage performance, throughput, latency, response times, I/O wait times, benchmark results, transfer speeds, queue depths, and other storage-related metrics.
Customers understand and accept that storage performance on HDD-based RAID storage systems may vary substantially over time due to factors including, but not limited to:
Customers acknowledge that storage performance may improve, degrade, fluctuate, vary, spike, stall, recover, or otherwise change over time without constituting a service failure or service deficiency.
Customers further acknowledge that transfer speeds, write speeds, read speeds, latency measurements, I/O wait times, benchmark results, and overall storage responsiveness may vary significantly from one workload, time period, day, week, month, or storage node to another.
No representation, warranty, or guarantee is made regarding minimum transfer speeds, minimum write speeds, minimum read speeds, maximum latency values, maximum I/O wait percentages, benchmark consistency, storage responsiveness, or performance stability on Storage VPS services.
Customers expressly acknowledge that temporary or prolonged fluctuations in storage performance are normal characteristics of HDD-based RAID storage platforms and shall not constitute grounds for refunds, credits, cancellations, chargebacks, compensation, service deficiency claims, or misrepresentation claims.
Storage VPS services are sold as storage-oriented services and not as performance-oriented services.
Customers are solely responsible for determining whether a Storage VPS service is appropriate for their intended workload before purchasing the service.
By ordering a Storage VPS service, the customer expressly represents that they have independently determined that the service is suitable for their intended workload and accepts the architectural limitations and performance characteristics associated with HDD-based RAID storage platforms.
Customers expressly acknowledge that they have not been promised SSD performance, NVMe performance, enterprise storage performance, database-class performance, specific benchmark results, specific IOPS levels, specific latency measurements, specific random read performance, or specific random write performance.
Claims that a customer was unaware of, surprised by, dissatisfied with, caught off guard by, or did not anticipate the normal performance characteristics of HDD-based RAID storage systems shall not constitute evidence of service failure, service deficiency, false advertising, misrepresentation, defective service delivery, or entitlement to refunds, credits, compensation, disputes, chargebacks, or cancellations.
Under no circumstances shall a customer’s workload requirements, performance expectations, benchmark results, storage architecture preferences, dissatisfaction with HDD-based storage performance, dissatisfaction with RAID-based storage performance, or determination that the service is unsuitable for their intended workload constitute grounds for refunds, credits, chargebacks, cancellations, compensation, service deficiency claims, false advertising claims, misrepresentation claims, or any similar claim.
Customers expressly acknowledge and agree that they will not purchase a Storage VPS service with the expectation of SSD-class, NVMe-class, database-class, low-latency, high-random-I/O, or similar performance characteristics and later seek refunds, credits, cancellations, disputes, chargebacks, or compensation because the service performs consistently with its disclosed HDD-based RAID storage architecture and intended design.
If a customer’s requirements change and they determine that their workload requires SSD-class performance, NVMe-class performance, database-class performance, low-latency performance, high random I/O performance, or similar performance characteristics, the customer agrees that the appropriate remedy is to purchase a different service class designed for those requirements rather than asserting that the Storage VPS service is defective, improperly delivered, or unsuitable for its intended purpose.
No representation, warranty, or guarantee is made regarding any specific benchmark result, IOPS level, random read performance, random write performance, latency measurement, synthetic benchmark score, or storage benchmark outcome on any Storage VPS service.
IMPORTANT: Storage VPS services may utilize traditional mechanical hard disk drives (HDDs), spinning disk storage devices, RAID-based storage arrays, and other storage technologies which are inherently subject to hardware failure, degradation, rebuild events, controller failures, firmware issues, media corruption, and other risks associated with data storage.
While reasonable efforts may be made to maintain reliable storage infrastructure and utilize redundancy technologies such as RAID, customers expressly acknowledge and agree that no storage platform can guarantee against data loss, data corruption, data inaccessibility, service interruptions, hardware failures, software failures, configuration errors, human error, malicious activity, natural disasters, force majeure events, or other circumstances that may result in partial or complete loss of customer data.
Customers expressly acknowledge that RAID is a redundancy technology and is not a backup solution.
Customers are solely and exclusively responsible for maintaining independent backups of all data stored on the service.
Customers acknowledge that no storage platform can guarantee against data loss, corruption, or inaccessibility and agree to maintain backup procedures sufficient to protect their own data, operations, and business interests.
Customers acknowledge and accept that hard disk drives, storage arrays, RAID systems, controllers, file systems, operating systems, virtualization platforms, and supporting infrastructure may fail without warning and may result in partial or complete loss of customer data.
No guarantee is made regarding the preservation, recoverability, availability, integrity, accessibility, or restorability of customer data under any circumstances.
Customers expressly assume all risk associated with storing data on Storage VPS services and acknowledge that the possibility of data loss is an inherent risk of any storage service.
Data loss, file corruption, storage corruption, array failures, RAID rebuild failures, controller failures, disk failures, storage degradation, file system corruption, accidental deletion, hardware malfunctions, software defects, or similar events shall not constitute grounds for refunds, credits, compensation, chargebacks, disputes, claims, or liability.
By purchasing, renewing, upgrading, transferring, using, or continuing to use a Storage VPS service, the customer expressly acknowledges and accepts the risks associated with HDD-based storage platforms and agrees to maintain independent backups sufficient to protect their own interests.
Many services offered by DediRock are provided at promotional or budget pricing levels designed to deliver cost-efficient hosting.
Customers acknowledge that lower pricing structures reflect efficient infrastructure usage and do not imply enterprise-level performance guarantees or premium support expectations.
Requests for refunds, credits, or service adjustments based solely on dissatisfaction with performance expectations will not be granted.
DediRock operates a high-efficiency model designed to provide customers with extremely high-value, efficiently priced services. Customers acknowledge and agree that promotional offers, discounted services, special sales, flash sales, forum offers, storage promotions, and other efficiently priced services are provided strictly on an “AS IS” and “BEST EFFORT” basis unless otherwise explicitly stated in writing by DediRock.
Under no circumstances shall DediRock be obligated to provide:
• financial compensation
• refunds outside the stated refund policy
• service credits
• account credits
• free upgrades
• free replacement services
• bandwidth compensation
• compensation for downtime
• compensation for outages
• compensation for performance issues
• compensation for data loss
• compensation for migrations
• compensation for support delays
• compensation for abuse-related actions
• compensation for routing preferences
• compensation for IP reputation concerns
• compensation for provisioning delays
• compensation for operational incidents
• or compensation for customer business impact or lost revenue.
Customers acknowledge that the extremely efficient and promotional nature of these services reflects this limitation of liability and compensation structure.
Any credits, upgrades, resource increases, bandwidth increases, discounts, or goodwill adjustments provided by DediRock are entirely voluntary, discretionary, temporary unless otherwise stated, and do not establish precedent, future obligation, or continuing entitlement.
Requests for compensation, free services, upgraded resources, account credits, or other make-good arrangements following outages, migrations, maintenance events, hardware failures, abuse actions, routing issues, node performance issues, provisioning delays, operational incidents, or customer dissatisfaction related to promotional or discounted services may be denied at DediRock’s sole discretion.
Customers may not attempt to obtain compensation, credits, upgrades, refunds, or additional resources by exploiting isolated incidents, service interruptions, or operational events.
Attempts to leverage service incidents for the purpose of obtaining free services, upgrades, or extended service time may result in denial of such requests.
DediRock reserves the sole right to determine whether a request for compensation or adjustment is reasonable based on the circumstances of the event.
Repeated or excessive compensation requests may result in denial of further adjustments or termination of the account.
If a refund is approved at the sole discretion of DediRock, payment processor fees, gateway transaction fees, and other non-recoverable processing costs may be deducted from the refund amount.
DediRock is not responsible for covering payment processor fees incurred during transactions.
DediRock may, from time to time, provide complimentary upgrades, promotional resources, goodwill adjustments, account credits, discounts, or other discretionary accommodations. Such accommodations are voluntary and are not guaranteed.
Customers may not repeatedly request, solicit, negotiate for, pressure staff for, or otherwise attempt to obtain free upgrades, additional resources, account credits, discounts, compensation, or special treatment after a request has been denied.
Repeated requests for the same or substantially similar accommodation, including rewording requests, opening multiple tickets, contacting multiple staff members, or attempting to revisit previously denied requests, may be considered abuse of support channels.
DediRock reserves the right, at its sole discretion, to:
• Close tickets without further response
• Decline to engage in further discussion regarding the request
• Restrict support access related to the request
• Refuse future discretionary accommodations
• Suspend or terminate services for excessive, abusive, or bad-faith support behavior
Customers acknowledge that a denial of a request constitutes DediRock’s final position on the matter unless otherwise stated in writing by an authorized representative of DediRock.
Repeated attempts to obtain free services, upgrades, credits, discounts, compensation, or exceptions to published policies after a decision has been made may be treated as a material violation of these Terms of Service.
DediRock provides multiple communication channels to assist customers, including support tickets, account communications, community forums, private/direct messages, and promotional discussion channels.
Customers acknowledge and agree that each communication channel serves a specific purpose.
Community forums, promotional threads, and public discussion areas are intended primarily for community interaction, announcements, promotions, service updates, complimentary offers, bandwidth promotions, IPv6 additions, and other general communication.
Customers may use private/direct messaging through community forums when available for general communication or to contact DediRock staff. However, technical support issues, account-specific concerns, billing matters, service problems, abuse matters, and requests requiring investigation must be handled through the official DediRock support ticket system or direct account communication channels.
Customers should not use public forum threads as a replacement for technical support, a method to escalate or bypass support queues, or a way to repeatedly request updates on active support tickets.
Opening multiple support tickets for the same issue, related issues, or the same request across multiple departments may delay resolution and create unnecessary administrative overhead.
DediRock reserves the right to consolidate duplicate tickets, close duplicate requests, redirect discussions to the appropriate support channel, or limit further communication regarding duplicate submissions.
Customers acknowledge that using the correct support channel helps DediRock provide faster, more efficient, and higher-quality assistance to all customers.
For urgent technical matters, customers should contact DediRock directly through their account support area or private/direct communication channels, and DediRock will make reasonable efforts to assist.
DediRock reserves the right to determine the appropriate communication channel for any request and to manage support communications in a manner that protects operational efficiency and service quality.
These Terms of Service and all purchases of DediRock services shall be governed exclusively by the laws of the State of Florida and the United States of America.
Customer agrees that any dispute, claim, refund request, or controversy relating to DediRock services shall be resolved exclusively pursuant to DediRock’s arbitration provisions and applicable Florida law.
Customers located outside the United States acknowledge that purchasing services from DediRock does not automatically subject DediRock to the laws, courts, refund rights, or consumer protection regulations of the customer’s local jurisdiction, except where such rights cannot legally be excluded under applicable law.
DediRock continually upgrades, expands, standardizes, repairs, replaces, and modernizes its infrastructure in order to improve service quality, reliability, security, availability, operational efficiency, and long-term sustainability.
Customers acknowledge and agree that the underlying hardware utilized to provide any service, including but not limited to processors (CPUs), storage devices, memory (RAM), RAID controllers, motherboards, chassis, power supplies, networking equipment, virtualization platforms, storage architectures, RAID configurations, and other infrastructure components, may vary between servers, locations, nodes, and deployments.
Unless expressly stated otherwise in writing, DediRock does not guarantee any specific processor model, processor generation, processor manufacturer, processor clock speed, benchmark result, storage device model, storage controller, RAID configuration, hardware vendor, virtualization platform version, or other underlying infrastructure component.
DediRock reserves the right, at its sole discretion and without prior notice, to upgrade, replace, modify, standardize, repair, migrate, retire, or otherwise change any hardware or infrastructure component at any time, provided that the purchased service specifications, including but not limited to allocated CPU cores, RAM, storage capacity, bandwidth allocation, and other purchased resources, are maintained or reasonably exceeded.
Customers acknowledge that infrastructure upgrades or hardware replacements may result in changes to processor models, processor generations, storage devices, RAID configurations, virtualization platforms, benchmark results, performance characteristics, or other hardware-related attributes without constituting a service failure, misrepresentation, false advertising, breach of contract, or grounds for refunds, credits, chargebacks, cancellations, compensation, or other claims.
Customers further acknowledge that publicly advertised hardware specifications, marketing materials, product pages, promotional offers, or historical hardware configurations are provided for general informational purposes and may change over time as infrastructure is upgraded or standardized.