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DediRock provides digital hosting services including Virtual Private Servers (VPS), Storage VPS, Dedicated Servers, and related infrastructure services.
Service provisioning begins after successful payment and completion of any required fraud screening, account verification, or other order validation procedures.
VPS and Storage VPS services are typically provisioned automatically following successful payment and completion of any required verification.
In most cases, provisioning is completed within a few minutes. However, provisioning times are estimates only and may vary depending on factors including, but not limited to:
DediRock makes reasonable efforts to provision services as quickly as possible; however, provisioning times are not guaranteed and do not constitute a service-level commitment or guarantee.
Dedicated Servers require manual preparation, testing, and deployment.
Typical delivery time is between 24 and 72 hours following successful payment and completion of any required verification. Actual delivery times may vary depending on hardware availability, configuration requirements, inventory, maintenance activities, or other operational factors.
Delivery time estimates are provided for informational purposes only and are not guaranteed.
To protect our customers, payment processors, and network infrastructure, certain orders may require fraud screening, identity verification, or manual review before provisioning.
If an order is selected for review, provisioning will remain on hold until the verification process has been completed.
While most reviews are completed within approximately twenty-four (24) hours, additional time may be required depending on the information requested or the complexity of the review.
Once provisioning has been completed, service credentials and access information will be delivered to the customer through:
Customers are responsible for maintaining a valid email address and checking both their email and Client Area for provisioning notifications.
Although DediRock strives to provision all services as quickly as possible, occasional delays may occur due to circumstances beyond our immediate control, including but not limited to inventory availability, hardware preparation, fraud review, maintenance activities, network configuration, third-party provider delays, or other operational requirements.
Estimated provisioning times are provided solely as general guidelines and should not be interpreted as guaranteed delivery times.
If you have any questions regarding the status of your order or service delivery, please submit a Billing or Sales Support Ticket through the DediRock Client Area.