India’s Central Bureau of Investigation (CBI) has successfully dismantled a transnational cybercrime syndicate involved in sophisticated tech support scams targeting citizens in Australia and the United Kingdom. This crackdown, part of Operation Chakra V, was executed on July 7, 2025, and is estimated to have prevented losses exceeding £390,000 ($525,000) in the UK alone.
The operation involved searches of three locations in Noida, with one being an active fraudulent call center known as FirstIdea. This center employed advanced calling systems and scripts to conduct scams while maintaining cross-border anonymity. During the raid, CBI agents found live scam calls being made and made two arrests, including a major operative associated with the call center.
The criminals posed as technical support staff from reputable multinational companies like Microsoft, misleading victims into believing their devices were compromised and extorting money to resolve fictitious issues. The National Crime Agency (NCA) in the UK, collaborating with the CBI, FBI, and Microsoft, characterized the operation as a result of 18 months of joint efforts to identify this organized crime structure.
More than 100 victims in the UK fell for these scams, which relied on spoofed phone numbers and Voice Over Internet Protocol (VoIP) technology to disguise their true locations. Victims received calls from individuals claiming to be from legitimate companies, offering to fix nonexistent malware problems on their computers for a fee.
This case highlights the ongoing struggle against tech support scams and the challenges posed by such transnational criminal operations, with reports emerging that similar scam centers are proliferating in regions like eastern Myanmar.
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