The dependability of services provided by Internet Service Providers (ISPs), cloud platforms, and online conferencing systems is essential for business entities. ThousandEyes, a branch of Cisco, tracks the performance of these providers, offering updates to Network World on a weekly basis about how they cope with challenges in service delivery. Keep reading for the latest insights, and remember to check back next week for more updates.

(Note: We have stored updates from previous years, including the 2023 outage report and our analysis during the Covid-19 period, a time when we started monitoring the performance of cloud and ISP services.)

ThousandEyes documented 178 global network disruptions across ISPs, cloud services, collaborative app networks, and edge networks (including DNS, content delivery services, and security service platforms) in the week from September 16 to 22. This is a decrease of 5% from the 170 outages reported in the previous week. In the U.S., there was a 25% reduction in outages, from 86 to 64. Here’s how the numbers break down by category:

ISP outages: On a global scale, the total number of ISP outages rose from 111 to 117, marking a 5% increase from the previous week. In the U.S., however, the ISP outages decreased by 31%, from 59 to 41.

Public cloud network outages: The number of network outages in public clouds around the world fell from 19 to 16. Within the U.S., these outages reduced from six to three.

Collaboration app network outages: Both globally and in the U.S., there was a single collaboration app network outage, maintaining the previous week’s count.

On September 18, TATA Communications (America) Inc., a major global ISP affiliated with the Indian conglomerate TATA Communications, reported an outage. This incident affected numerous downstream partners and customers across different regions like the U.S., Japan, Vietnam, and India. The disruption began around 7:35 AM EDT and lasted for 9 minutes, initially impacting nodes in Los Angeles, CA. These nodes restored around five minutes later, shifting the issue to nodes in Newark, NJ, until the outage was resolved around 7:45 PM EDT. Click here for an interactive view.

On September 19, Hurricane Electric, a transit provider based in Fremont, CA, faced a network outage affecting regions including the U.S., Canada, New Zealand, and Vietnam. The outage started at approximately 5:20 PM EDT and lasted about 6 minutes. It initially centered around Hurricane Electric nodes in Portland, OR, and San Jose, CA. About five minutes after the initial restoration, these nodes, along with additional ones in San Jose, CA, showed renewed signs of disruption, correlating with a rise in affected users and partners. The situation was rectified by around 5:35 PM EDT. Click here for an interactive view.

ThousandEyes observed 170 network outages worldwide, spanning ISPs, cloud services, collaboration apps, and other network edges like DNS and CDN’s, during the second week of September. This represents a slight drop of about 2% from the 174 incidents reported the previous week. In the United States specifically, outages were almost unchanged, decreasing marginally from 87 to 86. Below we detail the outages by type:

ISP outages: There was an 8% decrease in global ISP outages, down from 121 to 111 this week. In the U.S., there was a more significant reduction, with outages falling by 13% from 68 to 59.

Public cloud network outages: Worldwide, the number of outages in cloud networks remained steady at 19, while in the U.S., incidents increased from three to six.

Collaboration app network outages: Globally, collaboration app outages were reduced from three to one. Similarly, in the U.S., the outages decreased from two to one.

On September 10, Hurricane Electric, a network transit provider situated in Fremont, CA, encountered an outage impacting customers and partners across various locations including the U.S., Japan, Canada, Mexico, and Australia. This outage began at roughly 10:45 PM EDT and persisted for around 47 minutes. Initial disruptions were noted in Hurricane Electric nodes in San Jose, CA, and Salt Lake City, UT. Within the first fifteen minutes, the issues at the Salt Lake City nodes were resolved, while the San Jose nodes continued to face problems. Five minutes after the resolution in San Jose, the nodes presented issues once more. All issues were rectified by 11:40 PM EDT. Click here for an interactive view.

On September 14, NTT America, a leading global Tier 1 service provider and part of NTT Global, also suffered an outage affecting regions such as the U.S. and Hong Kong. This disruption lasted about 9 minutes, commencing at 4:55 AM EDT with primary issues in nodes located in Chicago, IL, and Dallas, TX. Roughly five minutes in, nodes in San Jose, CA, also began showing disruptions. This expansion correlated with an increased impact on customers and partners. The situation was normalized by 5:05 AM EDT. Click here for an interactive view.

During the week of September 2-8, ThousandEyes documented 174 global network outage events involving ISPs, cloud services, collaboration apps, and edge networks, marking a 9% decrease from the 191 outages reported the previous week. In the U.S. alone, outages increased by 13% with 87 incidents compared to 77 the week before. Here is a breakdown of specific categories:

ISP outages: Globally, ISP outages fell from 134 to 121, showing a 10% drop week-over-week. However, in the U.S., there was a 26% rise, with outages increasing from 54 to 68.

Public cloud network outages: The total number of network outages for cloud providers decreased globally from 24 to 19. In the U.S., the number fell from eight outages to three.

Collaboration app network outages: Throughout the world, network outages for collaboration apps rose from two to three. However, in the U.S., the number remained unchanged at two outages for the fourth consecutive week.

On September 4, Zayo Group, a Tier 1 carrier based in Boulder, Colorado, faced a network outage affecting partners and customers across various regions, including the U.S., Japan, and Canada. The disruption, which occurred in two phases within a thirty-five-minute span, lasted approximately 28 minutes and started around 2:05 AM EDT, primarily impacting nodes in Seattle, WA. The issue was resolved by 2:40 AM EDT. Click here for an interactive view.

On September 5, Hurricane Electric, a network provider located in Fremont, CA, experienced an outage impacting its customers and downstream partners across the U.S., Mexico, and Canada. The outage commenced at about 3:45 AM EDT and endured for 32 minutes. It initially affected nodes in Kansas City, MO. Five minutes into the disruption, the affected nodes shifted from Kansas City, MO, to Chicago, IL. After ten minutes into the reoccurrence, the same switch occurred. The situation was fully resolved by 4:45 AM EDT. Click here for an interactive view.

ThousandEyes observed 191 global network outage events across various networks including ISPs, cloud service provider networks, and collaboration app networks, as well as edge networks like DNS, content delivery networks, and security services, during the last week of August and the first day of September. This marked a reduction of 6% from the 204 outages noted the week before. In the U.S., outages decreased by 23% with 77 reported incidents, down from 100 the previous week. Below is the detailed outage analysis:

ISP outages: There was a global decline in ISP outages by 6% from 142 to 134. In the U.S., the decrease was more pronounced at 24%, with a drop from 71 to 54 outages.

Public cloud network outages: The number of outages in public cloud networks internationally remained constant at 24. However, within the U.S., there was a slight decrease from 10 to 8 outages.

Collaboration app network outages: On a global scale, outages in collaboration app networks reduced significantly from five to two. Meanwhile, in the U.S., the number of such outages remained steady at two.

On August 27, Verizon Business, previously known as UUNET and acquired by Verizon in 2006, encountered a network disruption that impacted its customers and partners worldwide, including in regions such as the U.S., Canada, China, Japan, the Philippines, and India. The service interruption, lasting 22 minutes within a 35-minute timeframe, began at about 12:55 AM EDT, starting with Verizon Business connections in Seattle, WA. Shortly after, connectivity issues spread to additional nodes in New York, NY, Jersey City, NJ, Newark, NJ, Los Angeles, CA, and Chicago, IL. Within 15 minutes, nodes in Newark, NJ, and Jersey City, NJ, restored functionality, but concurrent outages arose in Washington, D.C., Seattle, WA, Richmond, VA, Ashburn, VA, and Providence, RI. Issues recurred briefly in Seattle, WA, and Washington, D.C., around 20 minutes from the onset before stabilizing around 1:30 AM EDT. For a detailed report, click here.

The following day, August 28, Level 3 Communications, acquired by Lumen (formerly CenturyLink) in 2017, suffered a network outage. It affected several customers and downstream partners in diverse locations including the U.S., Brazil, the Netherlands, Egypt, India, Germany, Mexico, and the U.K. This disruption, which persisted for about 14 minutes, commenced around 3:30 AM EDT with Level 3 nodes in San Francisco, CA. Connectivity improved approximately five minutes later, correlating with reduced impact across regions. Normal service resumed by around 3:45 AM EDT. For an interactive overview, click here.

ThousandEyes documented a total of 204 global network outages in the week of August 19-25 across various networks including ISPs, cloud services, collaboration apps, and edge networks. This represents a slight 3% decline from 211 incidents noted the previous week. Specifically, in the U.S., there was a count of 100 outages, marking a 27% increase from 79 the previous week. Here are the details:

ISP outages: Globally, total ISP outages rose from 135 to 142, marking a 5% increase from the preceding week. In the U.S., these outages significantly increased by 58%, climbing from 45 to 71.

Public cloud network outages: The number of network outages affecting global cloud providers rose from 20 to 24. In the U.S., however, there was a slight decrease as network outages dropped from 11 to 10.

Collaboration app network outages: Worldwide, outages in collaboration apps saw an increase from three to five. In the U.S., the number of network outages remained steady, with two recorded outages similar to the previous week.

On August 22, Verizon Business, previously known as UUNET Verizon which was acquired by Verizon in 2006, faced a network issue impacting several regions like the U.S., Canada, Japan, the Philippines, and India. This disruption, persisting for 24 minutes, initially manifested around 12:45 AM EDT, focusing majorly on nodes in Seattle, WA. Within five minutes, more locations including Ashburn, VA, Richmond, VA, Denver, CO, New York, NY, and Chicago, IL, began experiencing problems, correlating with a broader regional, partner, and customer impact. The issues were resolved by approximately 1:10 AM EDT. Click here for more details.

On August 20, NTT America, a prominent global Tier 1 network provider and a part of NTT Global, encountered multiple outages lasting for about 40 minutes impacting various regions including the U.S., Japan, South Korea, Mexico, and others. The disruption began at around 10:10 PM EDT, centrally affecting NTT nodes in Seattle, WA. After a brief respite, the outage reemerged about fifteen minutes later, with significant issues in nodes at Newark, NJ, and Chicago, IL. The situation deteriorated as nodes from Seattle, WA, and New York, NY, also started showing disruptions. By approximately 10:40 PM EDT, all sites, except Seattle, WA, had recovered. Click here for an interactive overview.

ThousandEyes observed a total of 211 outage events worldwide across various networks including ISPs, cloud services, collaboration apps, and edge networks (covering DNS, content delivery, and security services) during the week of August 12-18. This indicates a 3% rise from the previous week’s 204 outages. Within the U.S., the number of network disruptions fell by 23%, with 79 outages reported, down from 103 the previous week. Below is an outline of the outages by category:

ISP outages: On a global scale, the number of ISP disruptions rose marginally from 134 to 135. Contrarily, in the U.S., there was a decrease in ISP outages, down from 69 to 45, representing a reduction of 35%.

Public cloud network outages: Internationally, outages in cloud provider networks slightly increased from 18 to 20. In the U.S., the number of such outages grew from five to 11.

Collaboration app network outages: Worldwide, the number of outages in collaboration app networks remained steady at 3, the same as the previous week. In the U.S., however, the count of these outages rose from one to two.

On August 14, TATA Communications (America) Inc., which is part of the globally-operating TATA Communications from India and an international ISP, suffered an outage affecting its partners and clients in several regions including the U.S., India, Germany, Colombia, Singapore, the U.K., Portugal, Mexico, and Chile. The outage occurred twice within 50 minutes and lasted a total of 42 minutes, starting at 3:45 AM EDT. The initial 3-minute disruption mainly impacted TATA nodes in New York, NY. Approximately five minutes after this first episode ended, a second outage emerged affecting not only New York, NY, but also Newark, NJ. As the second incident continued, it seemed to resolve in New Jersey but then shifted to include London, England. This pattern repeated nearing the 20-minute mark, widening the array of outage locations to New York, London, and again, Newark, NJ. The outage was finally resolved around 4:35 AM EDT. Click here for an interactive view.

On the same day, Zayo Group, a Tier 1 carrier based in Boulder, Colorado, also experienced a network outage affecting regional partners and clients in the U.S., Canada, and Japan. This problem persisted for approximately 19 minutes, commencing around 12:00 AM EDT, with a focus on nodes in Seattle, WA. A significant increase in affected nodes was noted within five minutes of the issue first being reported. The outage was rectified around 12:20 AM EST. Click here for an interactive view.

Two days earlier, on August 12, Google encountered an outage at a European POP (Point of Presence) due to the simultaneous failure of primary and backup power supplies caused by an issue with substation switchgear. This affected numerous Google Front Ends (GFEs) in the europe-west2 location, along with some network devices. As a result, services like Cloud CDN, Cloud Load Balancing, Hybrid Connectivity, and Virtual Private Cloud (VPC) were impaired. Initially pulled Internet routes linked to Google’s network were temporarily withdrawn, but were soon replaced by other Google-sponsored routes not dependent on the damaged equipment. Click here for an interactive view and here for more detailed analysis.

According to ThousandEyes, there were 204 global network outage incidents reported between August 5 and August 11 across various sectors including ISPs, cloud services, collaborative apps, and edge networks, marking an 11% increase from the 183 outages noted the previous week. In the U.S. specifically, outages rose by 32%, from 78 to 103 incidents. Below is the category breakdown:

ISP outages: Globally, total ISP outages increased from 121 to 134 outages, reflecting an 11% rise compared to the previous week. In the U.S., ISP outages went up from 55 to 69 outages, marking a 25% increase.

Public cloud network outages: Globally, cloud provider network outages fell from 27 to 18 outages. In the U.S., cloud provider network outages decreased from eight to five outages.

Collaboration app network outages: Globally, collaboration app network outages decreased from 25 to three outages. In the U.S., there was one collaboration app network outage, an increase from zero the previous week.

On Aug. 5, Cogent Communications, a US-based multinational transit provider, experienced an outage affecting multiple downstream providers and its customers across the globe, including in regions such as the U.S., India, Singapore, Hong Kong, Canada, Japan, U.K., Mexico, China, South Korea, New Zealand, Brazil, Sweden, South Africa, the Netherlands, Egypt, Australia, Argentina, Colombia, Portugal, and Germany. The outage lasted for a total of fifty-three minutes, distributed across two incidents over an hour and 5 minutes span. The first occurrence started around 1:10 PM EDT and initially impacted nodes in El Paso, TX, Los Angeles, CA, San Diego, CA, Houston, TX, Phoenix, AZ, Dallas, TX, Washington, D.C., Toronto, Canada, and Tokyo, Japan. Five minutes later, all nodes except those in El Paso, TX, Los Angeles, CA, and San Diego, CA returned to normal. Approximately 25 minutes after it began, nodes in San Diego, CA, Los Angeles, CA, and El Paso, TX, started showing persistent outages, joined later by nodes in Phoenix, AZ, and Salt Lake City, UT. A brief improvement was observed, but ten minutes later, nodes in Los Angeles, CA showed outage signs again. Five minutes into this renewed outage, nodes in San Diego, CA, and San Antonio, TX, also showed problems but cleared up shortly, leaving nodes in El Paso, TX, San Diego, CA, Phoenix, AZ, and Los Angeles, CA affected until the situation was resolved around 2:15 PM EDT. Click here for an interactive view.

On August 7th, NTT America, a foremost Tier 1 provider and subsidiary of NTT Global, faced multiple outages which unfolded over 90 minutes and affected several downstream providers and customers throughout different locations, including the U.S., Japan, South Korea, and the Philippines. These disruptions, lasting a total of 31 minutes, began at approximately 8:30 PM EDT, initially impacting NTT nodes in San Jose, CA. Roughly ten minutes later, nodes in Seattle, WA also started experiencing disruptions. Node issues spread to Dallas, TX about 30 minutes after Seattle’s initial problems. Around 45 minutes post the first incident, and approximately 55 minutes from its start, the San Jose nodes again suffered outages. The disturbances subsided by 10:00 PM EDT. Click here for an interactive view.

According to ThousandEyes, during the week of July 29 – August 4, there were 183 global network outage events noted across various networks including ISPs, cloud service providers, collaboration apps, and edge networks comprising DNS, content delivery networks, and security services. This marks a decrease of 10% from the previous week’s 204 outages. In the U.S., however, there was an increase to 78 outages, up 28% from 61 the previous week. Here’s a detailed breakdown:

ISP outages: Globally, the count of ISP outages was consistent with the previous week, totaling 121. Conversely, in the U.S., outages rose significantly from 36 to 55, representing a 53% increase.

Public cloud network outages: On a global scale, outages in cloud provider networks rose from 24 to 27. However, in the U.S., the number of these outages remained stable at 8, the same as the week before.

Collaboration app network outages: There was a rise in global collaboration app network outages, increasing from 19 to 25 instances. Notably, the U.S. experienced no such outages.

On August 2, Philadelphia-based Comcast Communications, characterized as a Tier 2 provider, suffered an outage affecting numerous downstream partners and customers both in the U.S. and Canada. The disruption began roughly at 11:55 AM EDT, primarily affecting nodes in Atlanta, GA, lasting for about 9 minutes. By 12:05 PM EDT, the issue was resolved. For more details, click here.

On August 4, another outage was registered by GTT Communications, headquartered in Tysons, VA and identified as a Tier 1 provider. This outage, affecting partners and customers across various regions including the U.S., parts of Europe, Asia, and Mexico, lasted for about 14 minutes, occurring sporadically over a span of 20 minutes starting at 7:35 PM EDT. An initial focus of the issue was identified in Frankfurt, Germany, followed by issues appearing in Marseille, France, and later in San Jose, CA, Seattle, WA, and Los Angeles, CA, before the situation was normalized around 7:55 PM EDT. For more information, click here.

A report by ThousandEyes noted a total of 204 global network outages across various networks including ISPs, cloud services, collaboration apps, and edge networks such as DNS and security services, marking a 9% increase from 187 outages the previous week. In the U.S., the outages decreased by 34%, down to 61 from 93 instances the week before.

ISP outages: There was a slight global increase in ISP outages, rising from 119 to 121, which is a 2% growth from the previous week. However, in the U.S., the number of outages significantly dropped by 46%, decreasing from 67 to 36.

Public cloud network outages: Across the globe, the frequency of outages in cloud provider networks saw a minor decrease from 26 to 24. Conversely, in the U.S., there was an increase from five to eight outages.

Collaboration app network outages: On a global scale, outages in collaboration app networks surged, moving from six to 19, while in the U.S., the count modestly rose from two to three.

On July 28, GTT Communications, a prominent Tier 1 ISP based in Tysons, VA, encountered an outage that affected its partners and customers across various regions including the U.S., the Netherlands, Germany, New Zealand, and Australia. This outage, lasting 8 minutes, was initially detected around 6:30 PM EDT primarily affecting GTT nodes in San Jose, CA, Aachen, Germany, Dusseldorf, Germany, and Amsterdam, The Netherlands. Approximately five minutes later, all nodes except those in San Jose began recovering, meanwhile nodes in Frankfurt, Germany started showing problems. This shift in affected node locations corresponded to a decrease in the number of impacted areas, partners, and customers. The situation was resolved by 6:40 PM EDT. Click here for an interactive view.

On July 24, Cogent Communications, headquartered in the U.S. and serving as a global transit provider, faced multiple outages lasting a total of one hour and forty-five minutes, affecting both its own network and several downstream providers. The disruption stretched across numerous regions, such as the U.S., U.K., Portugal, Spain, Germany, New Zealand, Taiwan, South Africa, and The Netherlands, with a total outage time of 17 minutes. Noted initially at 7:10 AM EDT, the service disturbances began with nodes in San Diego, CA, only to shift shortly after 5 minutes to nodes in Bilbao, Spain. These nodes in Bilbao exhibited problems again approximately forty-five minutes later, along with newly affected nodes in Houston, TX, Oakland, CA, Phoenix, AZ, and Raleigh, NC. Following a forty-minute period of stability, nodes in Portland, OR, displayed issues before complete restoration of service by 8:55 AM EDT. For a detailed interactive analysis, click here.

According to ThousandEyes, the week of July 15-21 saw a total of 187 global network outages across various types of networks including ISPs, cloud services, collaboration applications, and edge networks like DNS, content delivery networks, and security services. This represented a 2% increase from the previous week’s 183 outages. In the U.S., network disturbances rose by 12% to 93, up from 83 the previous week, with a detailed outage breakdown as follows:

ISP outages: There was a global increase in ISP-related outages, climbing from 103 to 119, marking a 16% rise. In the U.S., this figure saw a 29% jump, going from 52 to 67 incidents.

Public cloud network outages: Worldwide, outages among cloud providers slightly reduced from 28 to 26, while in the U.S., there was an increase from four to five incidents.

Collaboration app network outages: Globally, collaboration app network outages dropped sharply from 20 to six outages. In the U.S., collaboration app network outages decreased from 11 to two outages.

On July 18, Microsoft experienced a network outage that affected access to various Azure services and customer accounts configured with a single-region service in the Central U.S. region. During the outage, Microsoft nodes located in Des Moines, IA, experienced conditions that impacted connectivity to the Azure Central U.S. region. Microsoft announced that the issue was related to Azure Storage availability, which began affecting some customers around 5:40 PM EDT. Intermittent disruption and connectivity issues were observed during the outage. Click here for an interactive view.

On July 29, Comcast Communications experienced an outage that affected several downstream partners and customers across the U.S. The outage lasted a total of 12 minutes and consisted of three occurrences over a two-hour and forty-minute period. The first occurrence took place around 10:25 AM EDT and appeared to be centered on Comcast nodes located in Houston, TX, and Dallas, TX. Approximately two hours and twenty minutes later, the nodes in Dallas, TX, once again exhibited outage conditions. About two hours and thirty-five minutes after the initial observation, the third occurrence was seen once again centering on nodes in Dallas, TX, and Houston, TX. The outage was resolved around 1:05 PM EDT. Click here for an interactive view.

On July 21, Hurricane Electric, a network transit provider based in Fremont, CA, experienced an outage that affected customers and downstream partners across multiple regions, including the U.S., Australia, Kenya, Israel, Canada, and the U.K. The outage was first observed around 3:30 AM EDT and lasted for a total of 13 minutes. It initially appeared to be centered on Hurricane Electric nodes located in New York, NY, Portland, OR, and San Jose, CA. Twenty-five minutes after appearing to clear, nodes located in San Jose, CA, began exhibiting outage conditions again. The outage was cleared at around 4:00 AM EDT. Click here for an interactive view.

ThousandEyes observed a significant increase in network outages globally, identifying 183 events across various networks during the week of July 8-14. This represented a 21% rise from the previous week’s 151 outages. In the U.S., the situation was more pronounced with a 57% increase, rising from 53 to 83 outages. Below is a detailed category-wise analysis:

ISP outages: There was an 8% global increase in ISP outages, rising from 95 to 103. In the U.S., the number of ISP outages saw a significant jump of 68%, moving from 31 to 52.

Public cloud network outages: Outages in global cloud provider networks grew from 16 to 28. Conversely, in the U.S., there was a slight decrease in cloud network outages, moving from five to four.

Collaboration app network outages: Globally, there was an increase in outages from 12 to 20 in collaboration app networks. In the U.S., these outages almost tripled, going from four to 11.

On July 13, Hurricane Electric, a network transit provider located in Fremont, CA, faced an outage impacting customers and partners across regions including the U.S., the Netherlands, China, the U.K., Spain, South Africa, Kenya, Canada, and Belgium. The issue began at approximately 9:35 AM EDT and persisted for 43 minutes. Initially, the malfunction was prominent at Hurricane Electric nodes in New York, NY. About fifteen minutes into the incident, nodes in Ashburn, VA, and Bilbao, Spain, also showed signs of disruption. The situation seemed to resolve briefly before recurring in Ashburn, VA, then New York, NY rejoined the affected nodes shortly after. The issues were fully resolved by around 10:18 AM EDT. Click here for an interactive view.

On the same day, Time Warner Cable, serviced by Charter Communications and based in the U.S., encountered a service disruption affecting several U.S. customers and partners. The disturbance started around 7:55 PM EDT, primarily involving the New York, NY nodes. Within five minutes, more nodes in the same location were affected. The entire episode lasted about 23 minutes, concluding around 8:18 PM EDT. Click here for an interactive view.

According to ThousandEyes, there were 151 global network outage events during the week of July 1-7, across ISPs, cloud providers, collaboration apps, and edge networks such as DNS and CDN services. This indicated a 30% reduction from the previous week’s 216 outages. Specifically, in the U.S., the outage number decreased by 21% from 67 to 53. Here’s a detailed breakdown:

ISP outages: Globally, ISP outages fell from 131 to 95, marking a 27% decline. In the U.S., the count reduced from 41 to 31, a 24% drop.

Public cloud network outages: Worldwide reports indicate a decrease in cloud provider network outages, down from 24 to 16. In contrast, the U.S. saw a slight increase, from four to five outages.

Collaboration app network outages: On a global scale, outages in collaboration app networks have dropped from 17 to 12. Within the U.S., these outages have reduced from six to four.

On July 6, Hurricane Electric, based in Fremont, CA and serving as a network transit provider, encountered an outage affecting numerous regions such as the U.S., the Netherlands, and Belgium. The disruption, which began around 1:45 AM EDT and lasted for about 10 minutes, initially impacted nodes in New York, NY, and Chicago, IL. Following a temporary resolution, a resurgence of the issue was noted in Dallas, TX before moving back to Chicago, IL. The issue was fully resolved by approximately 2:35 AM EDT. Click here for an interactive view.

On July 2, NTT America, a top-tier global ISP and part of NTT Global, went through an outage impacting customers and partners in areas including the U.S., Hong Kong, and Mexico. This 8-minute disruption occurred in two segments over a span of 25 minutes, starting around 1:10 PM EDT primarily affecting Dallas, TX nodes. After a brief resolution, the problem reoccurred, concluding finally around 1:35 PM EDT. Click here for an interactive view.

According to a report by ThousandEyes, there were 216 network outages worldwide that affected ISPs, cloud services, collaboration apps, and edge services (including DNS, CDN, and security services) between June 24th and June 30th. This number marks a 16% decrease from the previous week’s 256 outages. In the United States alone, the outages decreased by 29%, from 94 down to 67. Here is an analysis per category:

ISP outages: Globally, ISP related outages decreased from 178 to 131, showing a 26% reduction. In the U.S., these outages saw a significant drop of 41%, decreasing from 69 to 41.

Public cloud network outages: Worldwide, outages in cloud provider networks saw a slight rise from 21 to 24. In the U.S., incidents also increased marginally from three to four.

Collaboration app network outages: On a global scale, outages impacting collaboration app networks went down from 26 to 17. In the United States, there was a decrease from nine outages to six.

On June 28, NTT America, a global Tier 1 service provider and subsidiary of NTT Global, experienced an outage that impacted some of its customers and downstream partners in multiple regions, including the U.S., Switzerland, the Netherlands, Hong Kong, and Japan. The outage lasted for 19 minutes and was first observed around 7:30 AM EDT. It initially centered on NTT nodes located in Chicago, IL and New York, NY. Around five minutes into the outage, the nodes located in Chicago, IL, appeared to clear. This decrease in affected nodes appeared to coincide with a decrease in the number of impacted downstream customers and partners. The outage was cleared around 7:50 AM EDT. Click here for an interactive view.

On June 27, Cogent Communications, a multinational transit provider based in the US, experienced a series of outages over a period of one hour and five minutes that impacted multiple downstream providers and its own customers across various regions, including the U.S., Mexico, Spain, Chile, and Peru. Lasting a total of 10 minutes, the outage was first observed around 9:45 AM EDT and initially seemed to be centered on Cogent nodes located in Austin, TX. Twenty-five minutes after appearing to clear, nodes located in Houston, TX, began exhibiting outage conditions. The outage was cleared around 10:50 AM EDT. Click here for an interactive view.

ThousandEyes reported 256 global network outage events across ISPs, cloud service provider networks, collaboration app networks, and edge networks (including DNS, content delivery networks, and security as a service) during the week of June 17-23. That’s a jump of 38% from 186 outages the week prior. Specific to the U.S., there were 94 outages, which is up 38% from 68 outages the previous week. Here’s a breakdown by category:

ISP outages: Globally, the number of ISP outages increased from 116 to 178 outages, a 53% jump compared to the week prior. In the U.S., outages increased from 43 to 69, a 60% increase.

Public cloud network outages: Globally, the number of cloud provider network outages declined from 25 to 21. In the U.S., such outages reduced from nine to three.

Collaboration app network outages: On a global scale, collaboration app network outages more than doubled, increasing to 26. In the U.S., these outages rose from five to nine.

On June 21, NTT America, a subsidiary of NTT Global and a global Tier 1 service provider, faced an outage affecting its customers and partners across various regions including the U.S., Canada, Australia, Singapore, India, Vietnam, Hong Kong, and Japan. The disruption lasted 14 minutes, starting at approximately 3:45 AM EDT, with initial problems reported at NTT nodes in Chicago, IL. About five minutes into the outage, additional nodes in San Jose, CA, Seattle, WA, and Dallas, TX started showing problems, correlating with an increased impact on customers and partners. By around 4:00 AM EDT, all affected nodes, except those in Chicago, had recovered. Click here for an interactive view.

On June 20, Level 3 Communications, a U.S.-based Tier 1 carrier, experienced a network disruption impacting various regions including the U.S., the Netherlands, Mexico, India, and Germany. This outage, lasting a total of 11 minutes within a 25-minute window, began around 4:15 AM EDT centering on nodes in San Francisco, CA. After initially recovering, the San Francisco nodes again showed outage conditions ten minutes later. The issue was resolved around 4:40 AM UTC. Click here for an interactive view.

ThousandEyes recorded 186 global network outages from various sectors including ISPs, cloud providers, collaboration applications, and edge service networks during June 10-16, marking a 6% decrease from the previous week’s 197 outages. Within the United States, 68 outages were registered, showing a 6% increase from the previous week’s 64. Here is a detailed analysis of the data:

ISP outages: There was a decrease in ISP outages globally, from 127 to 116, which is a 9% reduction. The U.S., however, saw no change in the number of ISP outages, maintaining at 43.

Public cloud network outages: The number of outages in cloud provider networks globally remained consistent with the previous week at 25. However, in the U.S., these outages slightly increased from eight to nine.

Collaboration app network outages: There was a notable drop in outages within global collaboration apps, decreasing from 19 to 11. In the U.S., the number also fell, moving from six to five outages.

On June 12, NTT America, a global Tier 1 service provider and subsidiary of NTT Global, experienced an outage that impacted some of its customers and downstream partners in multiple regions, including the U.S., the U.K., the Netherlands, Ireland, Germany, Romania, Australia, Egypt, Canada, France, Belgium, Switzerland, India, Poland, Austria, South Africa, Singapore, Mexico, and Japan. The outage lasted for one hour and 17 minutes in total and was first observed around 2:00 PM EDT. It appeared to be centered on NTT nodes located in Ashburn, VA. Twenty minutes after appearing to clear, nodes located in Ashburn, VA, began exhibiting outage conditions again. Five minutes into this outage occurrence, the nodes located in Ashburn, VA, were joined by nodes located in Atlanta, GA, in exhibiting outage conditions. The outage was cleared around 3:40 PM EDT. Click here for an interactive view.

On June 13, Arelion (formerly known as Telia Carrier), a global Tier 1 provider headquartered in Stockholm, Sweden, experienced an outage that impacted customers and downstream partners across multiple regions, including the U.S., the U.K., Germany, Luxembourg, Ireland, Spain, Belgium, Austria, Norway, Mexico, India, France, and Italy. The disruption, which lasted a total of 13 minutes, was first observed around 12:35 PM EDT and appeared to initially center on nodes located in Phoenix, AZ. Five minutes after being first observed, the nodes located in Phoenix, AZ, cleared and were replaced by nodes located in Ghent, Belgium, Frankfurt, Germany, and Stockholm, Sweden, in exhibiting outage conditions. Around 12:45 PM EDT, all the nodes appeared to clear but five minutes later, nodes located in Madrid, Spain, Stockholm, Sweden, Dublin, Ireland, and London, England, began exhibiting outage conditions. This rise in nodes and locations exhibiting outage conditions also appeared to coincide with an increase in the number of downstream customers, partners, and regions impacted. The outage was cleared around 12:55 PM EDT. Click here for an interactive view.

ThousandEyes reported 197 global network outage events across ISPs, cloud service provider networks, collaboration app networks and edge networks (including DNS, content delivery networks, and security as a service) during the week of June 3-9. That’s up 14% from 173 outages the week prior. Specific to the U.S., there were 64 outages, which is up 14% from 56 outages the week prior. Here’s a breakdown by category:

ISP outages: Globally, the number of ISP outages rose from 92 to 127 outages, a 38% increase compared to the week prior. In the U.S., the number of ISP outages increased 26% from 34 to 43 outages.

Public cloud network outages: Globally, the number of cloud provider network outages decreased to 25 from the previous 27. In the U.S. however, these outages saw an increase, rising from six to eight.

Collaboration app network outages: On a global scale, the incidents of network outages in collaboration apps were halved, dropping from 38 to 19. Conversely, in the U.S., such outages decreased, moving down from 10 to six.

On June 6, Level 3 Communications, a major U.S.-based Tier 1 carrier, sustained an outage affecting various partners and customers across the states. The disturbance, which lasted for a span of 13 minutes over a 25-minute window, began at approximately 12:10 AM EDT, primarily impacting nodes in Atlanta, GA, Orlando, FL, and Tampa, FL. A notable recovery was seen after five minutes as the Orlando nodes stabilized, which correlated with fewer affected parties. The situation was resolved by 12:35 AM UTC. Click here for an interactive view.

Similarly, on June 6, NTT America, a leading Tier 1 service provider linked to NTT Global, reported a 13-minute outage beginning at 2:45 AM EDT. Initially affecting nodes in multiple global regions including Los Angeles, CA, Chicago, IL, Miami, FL, London, England, and Ashburn, VA, this issue seen a brief resolution in some areas before other nodes, such as those in Seattle, WA, started showing similar problems. Movement among troubled nodes continued until conditions began improving across various locations with the complete resolution occurring around 3:00 AM EDT. Click here for an interactive view.

ThousandEyes observed a total of 173 global network outages across various sectors such as ISPs, cloud service providers, collaboration applications, and edge networks (including DNS, content delivery networks, and security services) during the week of May 27 to June 2. This represents a 14% reduction from the 202 outages recorded the previous week. In the United States alone, outages decreased by 14%, falling from 65 to 56. Below is an outline of the outages by category:

ISP outages: There was a significant global decrease in ISP outages, dropping 24% from 121 to 92. In the U.S., there was a 33% reduction, with outages decreasing from 51 to 34.

Public cloud network outages: On a global scale, outages in cloud provider networks fell from 37 to 27. Conversely, in the U.S., there was a slight increase, with incidents rising from five to six.

Collaboration app network outages: There was a notable global increase in collaboration app network outages, which more than doubled from 14 to 38. In the U.S., outages increased significantly from three to 10.

On May 28, Rackspace Technology, a U.S. managed cloud computing provider headquartered in San Antonio, Texas, experienced an outage that impacted multiple downstream providers, as well as Rackspace customers within multiple regions including the U.S., Canada, Germany, Mexico, France, the Netherlands, Singapore, Chile, Switzerland, Vietnam, Brazil, South Africa, Spain, and Turkey. The outage, lasting a total of 14 minutes, was first observed around 9:00 AM EDT and appeared to center on Rackspace nodes located in Chicago, IL. Around five minutes into the outage, a number of nodes located in Chicago, IL exhibiting outage conditions, appeared to clear. This decrease in impacted nodes appeared to coincide with a reduction of impacted regions. The outage was cleared around 9:15 AM EDT. Click here for an interactive view.

On May 29, Microsoft experienced an outage on its network that impacted some downstream partners and access to services running on Microsoft environments in multiple regions including the U.S., China, Ireland, Hong Kong, the U.K., India, and Australia. The outage, which lasted 14 minutes, was first observed around 5:25 PM EDT and appeared to initially center on Microsoft nodes located in Des Moines, IA, Newark, NJ, Cleveland, OH, Atlanta, GA, Miami, FL, and Portland, OR. Around five minutes after first being observed, nodes located in Atlanta, GA, and Miami, FL, appeared to clear and were replaced by nodes located in Paris, France, Tokyo, Japan and Amsterdam, the Netherlands, in exhibiting outage conditions. The outage was cleared around 5:40 PM EDT. Click here for an interactive view.

ThousandEyes reported 202 global network outage events across ISPs, cloud service provider networks, collaboration app networks and edge networks (including DNS, content delivery networks, and security as a service) during the week of May 20-26. That’s down 11% from 227 outages the week prior. Specific to the U.S., there were 65 outages, which is down 23% from 84 outages the week prior. Here’s a breakdown by category:

ISP outages: Globally, the number of ISP outages decreased from 157 to 121 outages, a 23% decline compared to the week prior. In the U.S., the number of ISP outages decreased 11% from 57 to 51 outages.

Public cloud network outages: The number of cloud provider network outages worldwide rose from 33 to 37. In contrast, in the U.S., these outages saw a reduction, falling from 10 to five.

Collaboration app network outages: Around the world, outages of collaboration apps surged from six to 14. However, in the U.S., the number of these outages remained steady, with three reported exactly as in the previous week.

On May 21, Time Warner Cable, a major U.S.-based ISP, faced a disruption that impacted numerous customers and partners across various regions including the U.S., U.K., Canada, Singapore, Thailand, and Mexico. The problems began around 6:05 AM EDT and persisted intermittently over a two-hour span. The complications first emerged in New York, NY and subsequently spread to other cities such as Denver, CO, and Los Angeles, CA, before repeating in some locations. The disturbances concluded around 8:05 AM EDT, lasting approximately 49 minutes in total. Click here for an interactive view.

On the same day, GTT Communications headquartered in Tysons, VA, experienced an outage affecting its operations in regions like the U.S., Canada, Australia, and the Netherlands. This incident unfolded across three episodes within a span of one hour and 15 minutes beginning at 3:05 PM EDT. The initial episode endured approximately 19 minutes and centered on nodes in locations such as Seattle, WA, and San Francisco, CA. Subsequent occurrences saw regions impacted diminish, with eventual resolution around 4:20 PM EDT. Click here for an interactive view.

ThousandEyes observed a significant spike in network disruptions, noting 227 worldwide events across various platforms including ISPs, cloud networks, and other digital service networks from May 13-19, a 43% increase from the previous week’s 159 incidents. In the United States alone, disruptions rose by 27%, up from 66 to 84. Here is a detailed categorical division:

ISP outages: The global count of ISP disruptions jumped by 50% from 105 to 157. In the U.S., these outages saw a 43% rise, from 40 to 57 incidents.

Public cloud network outages: Worldwide, the incidents in cloud network services rose from 18 to 33. In the U.S., the count slightly rose from nine to 10 incidents.

Collaboration app network outages: On a global scale, outages in collaboration apps slightly decreased from seven to six, whereas in the U.S., the incidents marginally increased from two to three.

On May 19, Cogent Communications, a U.S.-based multinational transit provider, experienced an outage that impacted multiple downstream providers as well as Cogent customers across various regions, including the U.S., the U.K., Mexico, Spain, Singapore, Brazil, Turkey, Germany, Switzerland, the Netherlands, China, Portugal, Chile, Peru, Canada, India, Thailand, South Korea, France, and Japan. The outage, which lasted 19 minutes, was first observed around 4:55 PM EDT and initially centered on Cogent nodes located in Nashville, TN. Five minutes after first being observed, the nodes experiencing outage conditions expanded to include nodes in Houston, TX, Atlanta, GA, New York, NY, Washington, D.C., and Philadelphia, PA. Five minutes later, the number of locations with nodes exhibiting outage conditions expanded again, this time including nodes in Bilbao, Spain, Dallas, TX, Phoenix, AZ, Charlotte, NC, and Indianapolis, IN. As a result, the number of impacted customers and providers increased. The outage was resolved around 5:15 PM EDT. Click here for an interactive view.

On May 16, Rackspace Technology, a U.S. managed cloud computing provider headquartered in San Antonio, Texas, experienced a series of outages over a period of four hours and fifteen minutes that impacted multiple downstream providers, as well as Rackspace customers within multiple regions including the U.S., Canada, Mexico, Germany, Singapore, Chile, Brazil, France, Spain, South Africa, Vietnam, Turkey, and Switzerland. The outage, lasting a total of 28 minutes, was first observed around 5:00 AM EDT and appeared to center on Rackspace nodes located in Chicago, IL. The outage was cleared around 9:15 AM EDT. Click here for an interactive view.

ThousandEyes reported 159 global network outage events across ISPs, cloud service provider networks, collaboration app networks and edge networks (including DNS, content delivery networks, and security as a service) during the week of May 6-12. That’s down 5% from 151 outages the week prior. Specific to the U.S., there were 66 outages, which is up 32% from 50 outages the week prior. Here’s a breakdown by category:

ISP outages: Globally, the number of ISP outages declined from 113 to 105 outages, a 7% decrease compared to the week prior. In the U.S., the number of ISP outages increased slightly (3%) from 39 to 40 outages.

Public cloud network outages: The number of global outages for cloud providers increased from 15 to 18. In the U.S., these outages saw a significant rise, from two to nine.

Collaboration app network outages: Worldwide, outages for collaboration apps decreased from nine to seven. In the U.S., these outages decreased from three to two.

On May 8, Time Warner Cable, a prominent U.S. ISP, encountered a disruption affecting many customers and partners throughout the country. This incident began at approximately 7:45 PM EDT, primarily impacting nodes in New York, NY. The situation worsened five minutes after detection, with an increase in the number of affected nodes. The disruption lasted for 23 minutes and concluded by 8:10 PM EDT. Click here for an interactive view.

On May 7, Comcast Communications faced an outage affecting numerous downstream partners and customers in both the U.S. and Canada, lasting for 8 minutes. Detected first around 1:20 AM EDT, the outage was centered on Comcast nodes in Chicago, IL and Ashburn, VA. Within five minutes, the Ashburn nodes resolved, leaving only the Chicago nodes affected. A quick resolution occurred around 1:30 AM EDT. Click here for an interactive view.

According to ThousandEyes, there were 151 network outage incidents globally affecting ISPs, cloud service providers, collaboration apps, and edge networks (including DNS, CDN, and security services) during the week of April 29 to May 5. This represented a slight decrease of 3% from the 156 outages recorded the previous week. In the U.S., outages decreased by 7%, from 54 to 50. Below is a detailed analysis of the outages by category:

ISP outages: There was a 9% rise in ISP outages globally, from 104 to 113. In the U.S., the outages saw a smaller increase of 5%, from 37 to 39.

Public cloud network outages: There was a decrease in outages within cloud provider networks globally, from 22 to 15. The U.S. observed a more significant reduction, from six outages to just two.

Collaboration app network outages: Globally, there was a slight increase in outages from eight to nine. In the U.S., however, the number decreased from four to three.

On April 29, NTT America, a leading Tier 1 ISP and part of NTT Global, underwent an outage influencing certain customers and affiliate networks in numerous areas globally, including the U.S., Japan, South Korea, China, Taiwan, Singapore, the Netherlands, Hungary, Turkey, Brazil, India, Argentina, Australia, the U.K., Thailand, Malaysia, Mexico, and Canada. The interruption, which persisted for 24 minutes, started at about 2:40 PM EDT, with a focus on the San Jose, CA, nodes. Roughly five minutes later, these nodes resolved but issues emerged in Tokyo, Japan. About ten minutes into the event, additional outages were noticed in Osaka, Japan, Singapore, Dallas, TX, and Los Angeles, CA. The issue was resolved around 3:05 PM EDT. Click here for an interactive view.

Also on April 29, Cogent Communications, a US-based multinational transit provider, experienced an outage impacting various downstream providers and customers across multiple regions including the U.S., Brazil, the U.K., Canada, Chile, Mexico, Japan, Germany, Spain, and France. The disruption lasted a total of one hour and 12 minutes and occurred in two phases over 35 minutes. The initial phase started around 2:45 AM EDT and was centered on nodes in Ashburn, VA, and Washington, D.C. Within five minutes, issues in Ashburn, VA, were resolved, but new problems arose in Baltimore, MD, New York, NY, Phoenix, AZ, and continued in Washington, D.C. Twenty minutes later, the issues in New York, NY, and Washington, D.C., were joined by Houston, TX. The disruption concluded around 3:20 AM EDT. Click here for an interactive view.

According to ThousandEyes, the week of April 22-28 saw 156 global network outage events affecting ISPs, cloud services, collaboration apps, and edge networks which include DNS, content networks, and security services. This marked an 8% decrease from 170 outages the previous week. Within the U.S., outages decreased by 36% from 85 to 54. Breaking it down by category:

ISP outages: Globally, ISP disruptions increased from 99 to 104, a 5% rise. Conversely, in the U.S., ISP disruptions saw a 31% reduction, dropping from 54 to 37 outages.

Public cloud network outages: Globally, cloud provider network outages remained consistent with the previous week, totaling 22 outages. In the U.S., there was a decrease in cloud provider network outages, declining from ten to six.

Collaboration app network outages: Globally, the number of outages for collaboration apps decreased from nine to eight. In the U.S., the number of collaboration app network outages remained steady at four, the same as the previous week.

On April 26, Time Warner Cable, a U.S.-based ISP, encountered a service disruption affecting numerous customers and partners throughout the U.S. The disruption occurred twice within a twenty-five-minute span, initially noted around 7:45 PM EDT, primarily affecting nodes in New York, NY. Ten minutes into the outage, the number of affected nodes in New York, NY increased. The disruption lasted for 17 minutes in total and concluded around 8:10 PM EDT. Click here for an interactive view.

On April 24, NTT America, a global Tier 1 ISP and a subsidiary of NTT Global, experienced a 9-minute outage impacting certain customers and downstream partners across various regions including the U.S., Germany, India, China, Hong Kong, Canada, and Japan. The outage began around 7:15 AM EDT, initially involving NTT nodes in San Jose, CA. Approximately five minutes later, outage conditions expanded to include nodes in Dallas, TX. The issue was resolved around 7:25 AM EDT. Click here for an interactive view.

According to ThousandEyes, there was a notable increase in global network outages, tallying 170 incidents across various sectors including ISPs, cloud services, collaboration apps, and edge networks during the week of April 15-21. This represents an increase of 11% from the previous week’s 161 outages. In the U.S. alone, outages rose by 18%, up from 72 to 85 incidents. Here are the details of these disruptions:

ISP outages: Globally, ISP outages slightly decreased by 7%, from 107 to 99. However, in the U.S., there was a 6% rise in ISP disruptions, increasing from 51 to 54.

Public cloud network outages: Both on a global scale and within the U.S., the number of outages in cloud provider networks remained unchanged from the previous week, with 22 global incidents and 10 in the U.S.

Collaboration app network outages: Worldwide, outages in collaboration apps saw an uptick from five to nine. In the U.S., such incidents doubled, going from two to four outages.

On April 20, Cogent Communications, a multinational transit provider from the US, experienced an outage impacting numerous downstream providers and customers across regions such as the US, Canada, Portugal, Germany, the Netherlands, Luxembourg, South Africa, Hong Kong, Singapore, the U.K., Italy, France, and Spain. The disruption, which lasted one hour and 32 minutes, occurred over a span of two hours and 28 minutes. The initial signs of the disruption were noted around 10:55 PM EDT, primarily affecting Cogent nodes in Seattle, WA, Portland, OR, and Hong Kong. Shortly after, the issues in Hong Kong subsided and were then observed in Minneapolis, MN, and Cleveland, OH. As the event progressed, additional nodes in various cities including Seattle, Washington D.C., Minneapolis, Cleveland, Boston, and Bilbao exhibited similar problems. This also seemed to affect an increasing number of downstream customers, partners, and regions. A second episode of outages was recorded about five minutes after the situation appeared to resolve, lasting roughly fourteen minutes and initially centering on nodes in Cleveland, OH. This was momentarily shifted to nodes in Seattle and Chicago before reverting back to Cleveland. Approximately 15 minutes after seeming resolution, a third instance cropped up, centered around nodes in Bilbao, Spain, and Cleveland, OH. The issue was finally resolved around 1:25 AM EDT. Click here for an interactive view.

On April 17, NTT America, a global Tier 1 ISP and NTT Global subsidiary, faced an outage affecting select customers and downstream partners across the U.S., the U.K., the Netherlands, and Germany. This 17-minute outage, first noticed at about 2:55 AM EDT, began with issues in NTT nodes in Seattle, WA, which were soon joined by nodes in Dallas, TX. The problem was resolved by 3:15 AM EDT. Click here for an interactive view.

During the week of April 8-14, ThousandEyes recorded 161 global network outage events impacting ISPs, cloud services, collaboration apps, and edge networks including DNS, content delivery networks, and security services. This marked an 11% increase from the 154 outages recorded the previous week. Specifically, in the U.S., outages rose by 4% from 69 to 72. Here is a detailed breakdown:

ISP outages: Globally, ISP outages rose from 97 to 107, a 10% increase from the week before. In the U.S., ISP outages saw a 13% increase, from 45 to 51.

Public cloud network outages: There was an increase in global cloud provider network outages, rising from 16 to 22. However, within the U.S., there was a decrease from 14 to 10 outages.

Collaboration app network outages: Globally, the number of network outages for collaboration apps remained constant at 5, similar to the previous week. In the U.S., the number dropped from three to two outages.

On April 8, Rackspace Technology, a leading managed cloud computing provider based in San Antonio, Texas, faced a significant outage affecting its clients across various regions including U.S., Japan, Vietnam, Spain, Canada, Germany, Singapore, France, the Netherlands, the U.K., Brazil, and South Africa. This outage lasted for 14 minutes, starting at approximately 9:00 AM EDT primarily affecting Rackspace nodes in Chicago, IL. About five minutes after the beginning, there was a notable reduction in the number of affected nodes in Chicago, which coincided with fewer affected regions. The issue was resolved by 9:15 AM EDT. Click here for an interactive view.

On April 10, GTT Communications, a major Tier 1 ISP based in Tysons, VA, experienced an outage impacting various partners and clients spread across regions including the U.S., the U.K., Brazil, and Canada. This disruption, lasting about 9 minutes, started around 8:10 AM EDT with GTT nodes in Los Angeles, CA initially being affected. Roughly five minutes later, the nodes in Los Angeles showed improvement, but were quickly followed by nodes in New York, NY developing similar problems. This shift led to an escalation in the number of affected regions, downstream partners, and clients. Resolution came around 8:20 AM EDT. Click here for an interactive view.

ThousandEyes observed an increase in global network outage events, including ISPs, cloud service providers, and various other network services, totaling 145 events from April 1-7, a 23% increase from the previous week’s 118 events. Within the U.S., there was a similar trend with outages rising 21% from 57 to 69. Here is a summary of the details:

ISP outages: There was a notable increase in ISP outages both globally and in the U.S. by 45%. Worldwide, ISP outages rose from 67 to 97, while in the U.S., the figures escalated from 31 to 45.

Public cloud network outages: On a global scale, there was a slight decrease in cloud network outages, decreasing from 17 to 16. In the U.S., the number of outages in public cloud networks remained stable at 14.

Collaboration app network outages: Globally, the number of outages in collaboration apps decreased significantly, dropping from 13 to 5. In the U.S., these outages also saw a decrease, falling from 8 to 3.

On April 2, Hurricane Electric, a network transit provider based in Fremont, CA, encountered a disruption that affected clients and downstream partners across various regions, including the U.S., Taiwan, Australia, Germany, Japan, the U.K., Ireland, India, and China. The disruption, which lasted 12 minutes, began around 12:40 PM EDT. At first, it appeared focused on Hurricane Electric nodes in New York, NY, Los Angeles, CA, and San Jose, CA. Roughly five minutes later, the issue extended to include nodes in Chicago, IL, and Ashburn, VA. This expansion coincided with an increased number of affected downstream partners and nations. Normal service resumed around 12:55 PM EDT. Click here for an interactive view.

On the same day, BT, a major Tier 1 ISP based in London, U.K., faced an outage affecting its European backbone, influencing clients and downstream partners in areas including the U.S., the U.K., Switzerland, Spain, and Germany. This outage lasted for 24 minutes and started at approximately 7:20 PM EDT, focusing primarily on nodes in London, England. Click here for an interactive view.

ThousandEyes reported 118 global network outage events involving ISPs, cloud service providers, collaboration apps, and edge networks (including DNS, content delivery networks, and security services) during the week of March 18-24, marking a 28% decrease from 164 outages the previous week. In the U.S. alone, 57 outages were reported, a slight reduction from 58 the week before. Here’s the outage breakdown by category:

ISP outages: On a global scale, ISP outages decreased significantly, dropping from 128 to 67, a 48% reduction from the previous week. In the U.S., the number of ISP outages dropped from 43 to 31, representing a 28% decline.

Public cloud network outages: There has been a significant increase in global cloud provider network outages, rising from six to 17 incidents. In the U.S., these outages escalated from three to 14.

Collaboration app network outages: Network outages for collaboration apps globally more than doubled, from six to 13 incidents. In the U.S., these outages also doubled, increasing from four to eight.

On March 29, Arelion (formerly known as Telia Carrier), a global Tier 1 ISP based in Stockholm, Sweden, faced an outage affecting its customers and partners across various regions including the U.S., the Netherlands, and Japan. The disruption lasted for about 8 minutes, starting at approximately 5:26 AM EDT and mainly affected nodes in Phoenix, AZ. The situation was resolved by 5:35 AM EDT. Click here for an interactive view.

On the same day, Cogent Communications, a U.S. based multinational transit provider, experienced an outage impacting multiple downstream providers and its own customers across regions including the U.S., Canada, Germany, and Japan. This outage, which lasted 9 minutes, started around 1:45 AM EDT focusing initially on Cogent nodes in San Francisco, CA, Salt Lake City, UT, and Seattle, WA. Five minutes into the outage, these nodes recovered, and the nodes in Kansas City, MO began showing problems, reducing the number of affected customers and providers. The outage was resolved around 1:55 AM EDT. Click here for an interactive view.

Following a spike in the previous week, the incidence of global outages saw a decline last week. According to ThousandEyes, the week of March 18-24 witnessed 164 global network outage events, spanning ISPs, cloud service providers, collaboration application networks, and edge networks, including DNS, content delivery networks, and security services. This marks a 20% decrease from the 206 outages recorded the previous week. In the United States specifically, the number dropped by 33% to 58 outages from the previous week’s 87. Below is the breakdown by category:

ISP outages: On a global scale, ISP outages decreased marginally from 131 to 128, a reduction of 2%. In the U.S., these outages slightly decreased from 46 to 43.

Public cloud network outages: Globally, outages across cloud provider networks were reduced from 10 to six. Within the U.S., these decreased from six to three.

Collaboration app network outages: There was a significant drop in collaboration app network outages globally, falling from 34 to six. In the U.S., these outages were also notably reduced from 28 to four.

On March 20, Cogent Communications, headquartered in the US, faced an outage affecting multiple downstream providers and its customers worldwide in regions like the US, Italy, Saudi Arabia, France, and many others. The disturbance lasted for a total of 24 minutes, occurring in three instances within an hour and fifteen minutes. The first detection was at about 12:50 AM EDT, prominently affecting Cogent nodes in cities such as Frankfurt, Munich, Hamburg, Paris, and Kyiv. Shortly after the initial resolution, a second disturbance occurred, lasting about eighteen minutes and again impacting areas including Frankfurt, Munich, Hamburg, and expanding to Nuremberg, San Francisco, San Jose, Zurich, Amsterdam, and Paris. A third wave of disturbances, centering in Toronto, Canada, followed 30 minutes later. The issues were resolved by around 2:05 AM EDT. Click here for an interactive view.

On March 24, Hurricane Electric, based in Fremont, CA, encountered an outage that affected both customers and partners across the U.S., China, Australia, Germany, the U.K., and Japan. The problem began around 1:10 PM EDT and lasted for about 7 minutes, with primary disruptions found in nodes in New York, NY, and San Jose, CA. Normalcy resumed at approximately 1:20 PM EDT. Click here for an interactive view.

Recent trends show a significant increase in global outages after a period of decline, with 206 reported outages in various categories such as ISPs, cloud services, and edge networks from March 11-17. This marked a 45% increase from the previous week. Particularly in the U.S., there was a 38% increase from 63 to 87 outages. Breakdown by category reveals that there were 131 global ISP outages, up 44% from the previous week and a slight increase in the U.S. from 44 to 46.

Public cloud network outages: The number of network outages among global cloud providers rose from six to ten. In the U.S., these outages increased from four to six.

Collaboration app network outages: Worldwide, network outages affecting collaboration apps surged from six to 34. In the U.S., these outages escalated from three to 28.

On March 16, Cogent Communications, which is a multinational transit provider based in the U.S., went through an outage that affected many downstream providers and Cogent customers across various regions including the U.S., Ireland, the U.K., Sweden, Austria, Germany, and Italy. This outage endured for 12 minutes and occurred in two separate incidents during an hour and ten minutes. The first incident kicked off around 6:30 PM EDT, mainly affecting Cogent nodes in Baltimore, MD and New York, NY. Five minutes into the outage, the focus shifted from New York, NY to Philadelphia, PA. A second incident, about an hour after the first seemed resolved, lasted around four minutes, impacting nodes in Baltimore, MD, Philadelphia, PA, New York, NY, and Newark, NJ. The issue was completely resolved by 7:45 PM EDT. Click here for an interactive view.

On March 12, Hurricane Electric, a transit provider headquartered in Fremont, CA, experienced a network outage affecting its customers and downstream partners in the U.S. and Canada. This outage began around 2:00 AM EDT and was brief, with a total duration of 7 minutes split into two episodes over a half-hour. The first incident primarily impacted Hurricane Electric nodes in Chicago, IL. Twenty minutes after resolution, the nodes in Chicago, IL was again affected, alongside nodes in Seattle, WA, corresponding to an increase in the number of affected customers and partners. The situation was rectified by around 2:30 AM EDT. Click here for an interactive view.

Additional details from ThousandEyes are available here.

ThousandEyes recorded 142 global network outage incidents spanning various network types including ISPs, cloud service providers, collaboration applications, and edge networks (covering DNS, content delivery, and security services) for the week of March 4-10. This marks an 8% decrease from the previous week’s 155 outages. In the U.S. specifically, there were 63 network interruptions, down 10% from 70 the preceding week. Below is the outage breakdown by category:

ISP outages: On a global scale, ISP interruptions reduced slightly from 95 to 91, a 4% drop from the week before. The U.S. experienced no change maintaining 44 ISP outages.

Public cloud network outages: Worldwide, the incidents involving cloud provider networks declined from 13 to six. In the U.S., the number reduced from seven to four outages.

Collaboration app network outages: Globally, collaboration app network outages decreased from eight outages to six. In the U.S., collaboration app network outages stayed at the same level as the week before: three outages.

On March 5, several Meta services, including Facebook and Instagram, experienced a disruption that impacted users attempting to login, preventing them from accessing those applications. The disruption was first observed around 10:00 AM EST. During the disruption, Meta’s web servers remained reachable, with network paths to Meta services showing no significant error conditions, suggesting that a backend service, such as authentication, was the cause of the issue. The service was fully restored around 11:40 AM EST. More detailed analysis here.

On March 5, Comcast Communications experienced an outage that impacted a number of downstream partners and customers as well as the reachability of many applications and services, including Webex, Salesforce, and AWS. The outage, lasting 1 hour and 48 minutes, was first observed around 2:45 PM EST and appeared to impact traffic as it traversed Comcast’s network backbone in Texas, with Comcast nodes located in Dallas, TX and Houston TX, exhibiting outage conditions. The outage was completely cleared around 4:40 PM EST. More detailed analysis here.

On March 6, LinkedIn experienced a service disruption that impacted its mobile and desktop global user base. The disruption was first observed around 3:45 PM EST, with users experiencing service unavailable error messages. The major portion of the disruption lasted around one hour, during which time no network issues were observed connecting to LinkedIn web servers, further indicating the issue was application related. At around 4:38 PM EST, the service started to recover and was totally clear for all users around 4:50 PM EST. More detailed analysis here.

Additional information from ThousandEyes can be found here.

ThousandEyes observed 155 global network outage occurrences across various networks including ISPs, cloud providers, collaboration applications, and edge networks (such as DNS, CDN, and security services) during the week of February 26 to March 3. This marks a 6% decrease from the previous week’s 165 outages. In the United States specifically, there was an increase to 70 outages, up 19% from 59 the week prior. The following provides an overview of the outages by category:

ISP outages: Globally, ISP outages decreased from 111 to 95, which is a 14% reduction since last week. In the U.S., however, there was a 10% increase in ISP outages, rising from 40 to 44.

Public cloud network outages: Reversing previous trends of decline, the number of outages in cloud provider networks began to ascend last week. Worldwide, such outages increased from eight to 13. Similarly, in the U.S., the incidences rose from four to seven outages.

Collaboration app network outages: Globally, collaboration app network outages increased from five outages to eight. In the U.S., collaboration app network outages rose from two to three outages.

On Feb. 27, Level 3 Communications, a U.S. based Tier 1 carrier acquired by Lumen, encountered a network issue disrupting several downstream partners and customers across the U.S. The issue persisted for 18 minutes within a 25-minute timeframe, initially detected around 2:25 AM EST primarily around Level 3 nodes in Cleveland, OH. Normal operations resumed by approximately 2:50 AM EST. Click here for an interactive view.

On Feb. 28, Time Warner Cable, another U.S. based ISP, faced a network interruption affecting numerous customers and partners across the U.S. The problem surfaced at about 2:00 PM EST centering on Time Warner Cable nodes in New York, NY. The disruption grew as more nodes were affected and lasted for 14 minutes, ending around 2:15 PM EST. Click here for an interactive view.

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ThousandEyes recorded a total of 165 global outage events affecting ISPs, cloud service networks, collaboration app networks, and various edge networks such as DNS, content delivery networks, and security services between February 19-25. This marks a notable reduction of 32% from the previous week’s 243 outages. In the United States alone, there were 59 network disruptions, down 34% from the preceding week’s 90 outages. Here is an outline of the outages by category:

ISP outages: There was a decrease in ISP-related outages globally from 121 to 111, marking an 8% drop. In the U.S., the number of ISP outages fell by 17%, from 48 to 40.

Public cloud network outages: There was a significant global reduction in outages affecting cloud service providers’ networks, from 42 down to just eight, representing an 81% decrease. In the U.S., the decrease was from eight to four outages.

Collaboration app network outages: Globally, the number of outages affecting collaboration apps dropped from seven to five. In the U.S., the number of such outages remained constant from the previous week, with two reported incidences.

On Feb. 22, Hurricane Electric, a network transit provider based in Fremont, CA, faced an outage affecting customers and downstream partners globally, including in the U.S., Australia, China, the U.K., Japan, Singapore, India, France, and Canada. This incident began at approximately 9:10 AM EST and persisted for 32 minutes, occurring in two segments within a span of forty-five minutes. Initially, the issues were centered on Hurricane Electric nodes in New York, NY, Phoenix, AZ, and Indianapolis, IN. After a brief resolution, the outage resurged, also affecting nodes in San Jose, CA. Within five minutes of this second onset, the disruptions extended, impacting additional nodes in Seattle, WA, Denver, CO, Ashburn, VA, Kansas City, MO, and Omaha, NE, thereby increasing the scope of affected downstream customers and partners. The outage concluded at about 9:55 AM EST. Click here for an interactive view.

On Feb. 21, Time Warner Cable, a U.S. based ISP, encountered an outage that impacted numerous U.S. customers and partners. This issue started around 2:45 PM EST and was primarily concentrated on Time Warner Cable nodes in New York, NY. Fifteen minutes into the disruption, it escalated among the New York nodes and lasted for 23 minutes, finally resolving at approximately 3:10 PM EST. Click here for more detailed visuals.

Addition insights can be found here.

According to ThousandEyes, there were 243 global network outage events noted across various sectors like ISPs, cloud services, collaboration apps, and edge networks during the week of Feb. 12-18. This was a decrease from 319 outages the previous week, marking a reduction of 24%. Specifically in the U.S., the outages numbered 90, down slightly from 91 the week before. Here’s the breakdown by category:

ISP outages: Globally, the number of ISP outages decreased from 134 to 121 outages, a 10% decrease compared to the week prior. In the U.S., ISP outages decreased from 60 to 48 outages, a 20% decrease compared to the previous week.

Public cloud network outages: Globally, cloud provider network outages decreased significantly from 107 to 42 outages, a 61% decrease compared to the week prior. In the U.S., they doubled from four to eight outages.

Collaboration app network outages: Globally, collaboration app network outages decreased from 11 outages to seven. In the U.S., collaboration app network outages decreased from 5 to 2 outages.

On Feb. 16, Hurricane Electric, a network transit provider headquartered in Fremont, CA, experienced an outage that impacted customers and downstream partners across multiple regions, including the U.S., Egypt, Sweden, the U.K., Japan, Mexico, Australia, Argentina, the Netherlands, Belgium, and Canada. The outage, first observed around 8:25 AM EST, lasted 23 minutes in total and was divided into two occurrences over a thirty-minute period. The first occurrence appeared to initially center on Hurricane Electric nodes located in New York, NY. Fifteen minutes into the first occurrence, the nodes located in New York, NY, were joined by nodes located in Paris, France and Amsterdam, the Netherlands in exhibiting outage conditions. Five minutes after appearing to clear, nodes located in New York, NY once again began exhibiting outage conditions. The outage was cleared at around 8:55 AM EST. Click here for an interactive view.

On February 17, there was a significant network interruption affecting AT&T’s customers and partners throughout the United States. The disruption, which lasted for about 14 minutes, began around 3:40 PM EST and was primarily observed in AT&T nodes situated in Little Rock, AR. Just five minutes after it started, there was a noticeable increase in the number of Little Rock nodes affected, coinciding with a heightened impact on partners and customers. The issue was resolved by approximately 3:55 PM EST. For a graphical representation, click here.

For more specific information, visit ThousandEyes here.

During the week of February 5-11, ThousandEyes tracked a total of 319 global network outages affecting ISPs, cloud services, collaboration apps, and edge networks, which includes DNS services, content delivery networks, and security services. This number shows an increase from the 265 outages recorded the previous week, marking a 20% rise. In the U.S. alone, the outages increased from 45 to 91, doubling the figure with an increase of 102%. Here’s the detail of the outage types:

ISP outages: The number of ISP disruptions rose globally from 106 to 134, a 26% increase, while in the U.S., these incidents more than doubled, growing from 28 to 60, marking a 114% increase from the week before.

Public cloud network outages: Globally, cloud provider network outages decreased slightly from 117 to 107, a 9% decrease compared to the week prior. In the U.S., they decreased from five to four outages.

Collaboration app network outages: Globally, collaboration app network outages climbed from three outages to 11. In the U.S., there were five collaboration app network outages, up from zero the week prior.

On Feb. 7, Time Warner Cable, a U.S. based ISP, experienced a disruption that impacted a number of customers and partners across multiple regions, including the U.S., Ireland, the U.K., Canada, India, Australia, Singapore, Japan, the Netherlands, France, Germany, Indonesia, Hong Kong, South Korea, China, and Brazil. The outage was observed across a series of occurrences over the course of forty-five minutes. First observed at around 4:50 PM EST, the outage, consisting of five equally spaced four-minute periods, appeared to initially center on Time Warner Cable nodes in New York, NY. Five minutes after appearing to clear, nodes located in New York, NY, were again observed exhibiting outage conditions, joined by nodes located in San Jose, CA. By the third period, the nodes located in San Jose, CA, had appeared to clear and were instead replaced by nodes located in Los Angeles, CA, in exhibiting outage conditions, in addition to nodes located in New York, NY. The outage lasted a total of 20 minutes and was cleared at around 5:35 PM EST. Click here for an interactive view.

On Feb. 6, NTT America, a global Tier 1 ISP and subsidiary of NTT Global, experienced an outage that impacted some of its customers and downstream partners in multiple regions, including the U.S., Germany, the U.K., the Netherlands, and Hong Kong The outage, lasting 24 minutes, was first observed around 8:10 PM EST and appeared to initially center on NTT nodes located in Chicago, IL and Dallas, TX. Around five minutes into the outage, the nodes located in Chicago, IL and Dallas, TX, were joined by nodes located in Newark, NJ, in exhibiting outage conditions. The apparent increase of nodes exhibiting outage conditions appeared to coincide with an increase in the number of impacted downstream customers and partners. The outage was cleared around 8:35 PM EST. Click here for an interactive view.

Additional details can be found here.

During the week of January 29 to February 4, ThousandEyes noted 265 global network outage events in various sectors including ISPs, cloud service providers, collaboration apps, and edge networks such as DNS, CDN, and security services. This number is notably higher than the 126 outages reported in the previous week. In the United States alone, there were 45 reported outages, a decrease from 55 in the previous week, marking an 18% reduction. Here is a detailed split:

ISP outages: The global count of ISP disruptions was 106, up by 15% from 92 in the prior week. In contrast, the US saw a reduction of 28% in ISP outages, from 39 to 28.

Public cloud network outages: There was a significant rise in outages within global cloud provider networks, jumping from 5 to 117, primarily due to heightened activity in the APJC area. In the US, outages in this category increased from two to five.

Collaboration app network outages: Globally, collaboration app network outages decreased from five outages to three. In the U.S., collaboration app network outages decreased from one outage to zero.

On Jan. 31, Comcast Communications experienced an outage that impacted a number of downstream partners and customers across multiple regions including the U.S., Malaysia, Singapore, Hong Kong, Canada, Germany, South Korea, Japan, and Australia. The outage, lasting 18 minutes, was first observed around 8:00 PM EST and appeared to be centered on Comcast nodes located in Ashburn, VA. Ten minutes into the outage, the nodes exhibiting outage conditions, located in Ashburn, VA, appeared to increase. The apparent increase of nodes exhibiting outage conditions appeared to coincide with an increase in the number of impacted downstream customers and partners. The outage was cleared around 8:20 PM EST. Click here for an interactive view.

On Feb. 2, NTT America, a global Tier 1 ISP and subsidiary of NTT Global, experienced an outage that impacted some of its customers and downstream partners in multiple regions, including the U.S., Germany, the Netherlands, and the U.K. The outage, lasting 23 minutes, was first observed around 1:25 PM EST and appeared to center on NTT nodes located in Dallas, TX and Chicago, IL. The outage was cleared around 1:50 PM EST. Click here for an interactive view.

Additional details from ThousandEyes are available here.

According to a recent report by ThousandEyes, there were 126 global network outage events noted from January 22-28. These outages spanned across various sectors including ISPs, cloud service providers, collaboration applications, and edge networks like DNS and content delivery networks. This number represents a 19% drop from the previous week’s 156 outage events. In the U.S. specifically, the number of outages was reduced by 40%, from 91 to 55. Here is a summarized overview of the outages by type:

ISP outages: The worldwide outages in ISPs decreased by 14%, from 107 to 92. In the U.S., the decline was even sharper at 35%, bringing down the count from 60 to 39.

Public cloud network outages: There was a significant reduction in outages within global cloud provider networks, which fell from 14 to 5. The U.S. saw a decrease from 7 to 2 outages in this category.

Collaboration app network outages: The number of global outages in collaboration apps stood constant at five, the same as the previous week. However, in the U.S., these outages decreased from four to just one.

On Jan. 26, Microsoft encountered a disruption that impacted its global customer base. The problem began at approximately 11:00 AM EST, predominantly affecting Microsoft Teams, hindering the application’s functionality worldwide. Although there was no detected packet loss to Microsoft Teams’ edge servers, persistent issues aligned with internal network complications potentially disrupted connectivity to backend application components. The issue was largely rectified by 6:10 PM EST. Click here for an interactive view.

On Jan. 24, Akamai faced a network disruption affecting its Edge delivery services in Washington D.C., impacting its customers and partners. The incident began at about 12:10 PM EST and focused on Akamai’s nodes in Washington D.C., lasting for 24 minutes. Normal service resumed by 1:00 PM EST as confirmed by Akamai. Click here for more insights.

On Jan. 23, Internap, a U.S.-based cloud service provider, experienced a service disruption affecting numerous downstream partners and customers across the U.S. and Singapore. Noticed first at approximately 2:30 AM EST, the disruption lasted for 18 minutes and was focused around Internap nodes in Boston, MA. The situation reached its peak about 15 minutes after detection, impacting several regions. Service restoration was completed by 2:55 AM EST. Click here for an interactive exploration.

For more detailed insights, visit ThousandEyes.

ThousandEyes observed 156 network outages globally that impacted ISPs, cloud service networks, and various network edge services, including DNS and security services, during the week of January 15-21. This represented an increase from 151 reported outages the previous week, marking a 3% rise. In the United States specifically, outages surged to 91, a significant 44% increase from 63 in the earlier week. Here’s a detailed analysis by category:

ISP outages: There were 107 ISP-related outages around the world, up 8% from 83 the previous week. In the U.S., these outages saw a substantial rise of 58%, growing from 38 to 60.

Public cloud network outages: The number of outages in cloud provider networks globally declined from 30 to 14. In contrast, the U.S. experienced a slight increase from six to seven outages.

Collaboration app network outages: Worldwide, outages related to collaboration apps decreased from seven to five. In the U.S., the number remained constant with four outages.

On January 16, Oracle encountered a network outage impacting customers and associated entities using Oracle Cloud services across various global locations, such as the U.S., Canada, China, Panama, Norway, the Netherlands, India, Germany, Malaysia, Sweden, Czech Republic, and Norway. The issue began at approximately 8:45 AM EST, primarily affecting Oracle nodes situated in global hubs such as Ashburn, VA, Tokyo, Japan, San Jose, CA, Melbourne, Australia, Cardiff, Wales, London, England, Amsterdam, the Netherlands, Frankfurt, Germany, Slough, England, Phoenix, AZ, San Francisco, CA, Atlanta, GA, Washington D.C., Richmond, VA, Sydney, Australia, New York, NY, Osaka, Japan, and Chicago, IL. By 35 minutes after detection, it seemed the issues were resolved. However, 10 minutes later, outages resumed in cities including Toronto, Canada, and Frankfurt, Germany, among others. The outage concluded at about 9:50 AM EST for a total duration of 40 minutes. Click here for more interactive details.

On January 20, Hurricane Electric, based in Fremont, CA, faced an outage influencing various regions including the U.S., Thailand, Hong Kong, India, Japan, and Australia. Beginning around 7:15 PM EST, the disruption lasted 11 minutes, with a recurrence nearly one hour later, totaling two incidents over 1 hour and 5 minutes. The outage points were initially observed in the Hurricane Electric nodes in Los Angeles, CA, with supplementary disturbances in San Jose, CA shortly thereafter. Normal operations resumed by 8:20 PM EST. Click here for additional interactive information.

More in-depth reports from ThousandEyes can be found here.

During the week of January 8-14, ThousandEyes recorded 151 global network outages across various sectors including ISPs, cloud services, collaboration applications, and edge networks, marking an increase of 24% from the previous week’s 122 events. In the U.S. specifically, the outages increased by 9%, from 58 to 63.

ISP outages: Globally, the number of ISP outages was 83, an increase of 8% compared to the previous week, and in the U.S. they increased by 6%, climbing from 36 to 38 outages.

Public cloud network outages: Globally, cloud provider network outages jumped from 19 to 30 last week. In the U.S., they decreased from 10 to six outages.

Collaboration app network outages: Globally, collaboration app network outages increased from five to seven outages. In the U.S., collaboration app network outages increased from one to four outages.

On Jan. 14, Zayo Group, a U.S. based Tier 1 carrier headquartered in Boulder, Colorado, experienced an outage that impacted some of its partners and customers across multiple regions including the U.S., Canada, Sweden, and Germany. The outage lasted around 14 minutes, was first observed around 7:10 PM EST, and appeared to initially center on Zayo Group nodes located in Houston, TX. Ten minutes after first being observed, nodes located in Houston, TX, were joined by nodes located in Amsterdam, the Netherlands, in exhibiting outage conditions. This rise of the number of nodes exhibiting outage conditions appeared to coincide with an increase in the number of impacted downstream partners and customers. The outage was cleared around 7:25 PM EST. Click here for an interactive view.

On January 13, disruptive network issues affected Time Warner Cable, impacting numerous users and affiliates throughout the States. The problem began around 12:45 PM EST and focused primarily on company nodes in New York, NY. About fifteen minutes into the incident, the severity of the outage intensified affecting more nodes. By approximately 1:05 PM EST, the issue was resolved. For an interactive overview, click here.

More information can be found through ThousandEyes, available here.

According to a report by ThousandEyes, there were 122 global network outages affecting ISPs, cloud services, and other network utilities in the first week of January. Despite a general decrease over the previous three weeks, a rise was noted in the last week. In the U.S. alone, the total reached 58 outages. Here is the categorization:

ISP outages: There was a global increase in ISP disruptions to 77, marking a 43% rise from the week before, with U.S. incidents nearly doubling from 20 to 36.

Public cloud network outages: Globally, cloud provider network outages increased from 13 to 19 last week. In the U.S., they increased from 6 to 10.

Collaboration app network outages: Globally, collaboration app network outages increased from one to five outages. In the U.S., collaboration app network outages increased from zero to one.

On Jan. 4, Time Warner Cable, a U.S. based ISP, experienced a disruption that impacted a number of customers and partners across the U.S. The outage was first observed at around 10:45 AM EST and appeared to center on Time Warner Cable nodes located in New York, NY. Five minutes into the outage, the number of nodes located in New York, NY, exhibiting outage conditions increased. The outage lasted 13 minutes and was cleared at around 11:00 AM EST. Click here for an interactive view.

On Jan. 4, Telecom Italia Sparkle, a Tier 1 provider headquartered in Rome, Italy, and part of the Italian-owned Telecom Italia, experienced an outage that impacted many of its downstream partners and customers in multiple regions, including the U.S., Argentina, Brazil, and Chile. The outage lasted 28 minutes in total and was divided into two episodes over a 35-minute period. It was first observed around 4:00 AM EST. The first period of the outage, lasting around 24 minutes, appeared to be centered on Telecom Italia Sparkle nodes located in Miami, FL. Five minutes after appearing to clear, nodes located in Miami, FL, again exhibited outage conditions. The outage was cleared around 4:35 AM EST. Click here for an interactive view.

Additional details from ThousandEyes are available here.

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