
The stability of services provided by ISPs, cloud providers, and conferencing services is vital for enterprise organizations. ThousandEyes, a part of Cisco, tracks how these providers manage performance challenges and supplies Network World with a weekly summary of events that affect service delivery. Continually check back for the upcoming week’s analysis.
We have saved previous reports from past years for reference, including the 2023 outage report and our analysis during the Covid-19 period when monitoring started for ISPs and cloud providers.
For the week of Sept. 16-22, ThousandEyes observed 178 global network outages, which include ISPs, cloud service networks, collaboration app networks, and edge networks (encompassing DNS, content delivery networks, and security as a service). This marks a 5% decrease from the previous week’s 170 outages. Specifically, the U.S. experienced 64 outages, a 25% reduction from the prior week’s 86 outages. Here is a detailed categorization:
ISP outages: On a global scale, ISP outages rose from 111 to 117—a 5% increase. In the U.S., however, ISP outages decreased significantly from 59 to 41, reflecting a 31% decline.
Public cloud network outages: The number of global cloud provider network outages decreased from 19 to 16. In the U.S., these outages were reduced from six to three.
Collaboration app network outages: Both internationally and in the U.S., there was a single collaboration app network outage, maintaining the same number as the week prior.
On September 18, TATA Communications (America) Inc., which is a part of the Indian-owned TATA Communications, experienced an outage. This disturbance affected several of its downstream partners and customers across multiple regions including the U.S., Japan, Vietnam, and India. The outage lasted for 9 minutes, starting around 7:35 AM EDT. It initially impacted TATA nodes in Los Angeles, CA. Within five minutes, these were resolved and shifted to nodes in Newark, NJ. The situation was resolved around 7:45 PM EDT. Click here for an interactive view.
On September 19, there was an outage involving Hurricane Electric, a network transit provider based in Fremont, CA, which impacted its customers and downstream partners in regions including the U.S., Canada, New Zealand, and Vietnam. The outage started around 5:20 PM EDT and lasted for 6 minutes. Initially, it was focused on Hurricane Electric nodes in Portland, OR, and San Jose, CA. Shortly after resolving, the nodes in Portland, OR were affected again along with nodes in San Jose, CA, leading to a larger impact on downstream customers and partners. The issue was resolved by 5:35 PM EDT. Click here for an interactive view.
ThousandEyes observed a total of 170 network disruptions internationally, encompassing internet service providers, cloud networks, collaboration applications, and boundary networks like DNS, CDN, and security services, for the week spanning September 9 to 16. This represents a slight decline of 2% from the previous week’s 174 disruptions. In the United States specifically, disruptions were nearly unchanged with 86 incidents, compared to 87 the week before. Here is a detailed categorization:
ISP Outages: Around the world, the number of ISP-related outages decreased by 8%, dropping from 121 to 111. In the U.S., these outages decreased by 13%, from 68 to 59.
Public Cloud Network Outages: Globally, the number of outages in cloud provider networks remained stable at 19 incidents. However, in the U.S., reports of such outages increased, rising from three to six.
Collaboration App Network Outages: Onto collaboration app networks, global outages reduced from three to just one. Similarly, in the U.S., these outages also decreased from two to one.
On September 10, Hurricane Electric, a network transit provider based in Fremont, CA, experienced an outage that affected customers and downstream partners across multiple regions, including the U.S., Japan, Canada, Mexico, and Australia. The outage was first observed around 10:45 PM EDT and lasted for a total of 47 minutes. It initially appeared to be centered on Hurricane Electric nodes located in San Jose, CA, and Salt Lake City, UT. Fifteen minutes into the outage, the nodes located in Salt Lake City, UT, appeared to clear, leaving just the nodes located in San Jose, CA, exhibiting outage conditions. Five minutes after appearing to clear nodes located in San Jose, CA, began exhibiting outage conditions again. The outage was cleared at around 11:40 PM AM EDT. Click here for an interactive view.
On September 14, NTT America, a global Tier 1 service provider and subsidiary of NTT Global, experienced an outage that impacted some of its customers and downstream partners in multiple regions, including the U.S. and Hong Kong. The outage lasted for 9 minutes and was first observed around 4:55 AM EDT. It initially centered on NTT nodes located in Chicago, IL, and Dallas, TX. Around five minutes into the outage, the nodes located in Chicago, IL, and Dallas, TX, were joined by nodes located in San Jose, CA, in exhibiting outage conditions. This increase in affected nodes appeared to coincide with an increase in the number of impacted downstream customers and partners. The outage was cleared around 5:05 AM EDT. Click here for an interactive view.
ThousandEyes reported 174 global network outage events across ISPs, cloud service provider networks, collaboration app networks and edge networks (including DNS, content delivery networks, and security as a service) during the week of Sept. 2-8. That’s a decrease of 9% from 191 outages the week prior. Specific to the U.S., there were 87 outages, which is up 13% from 77 outages the week prior. Here’s a breakdown by category:
ISP outages: Globally, total ISP outages decreased from 134 to 121 outages, a 10% decrease compared to the week prior. In the U.S., ISP outages climbed from 54 to 68 outages, a 26% increase.
Public cloud network outages: The global incidences of cloud provider network outages have declined from 24 to 19. In the U.S., there has been a decrease in cloud provider network outages from eight to three.
Collaboration app network outages: On a global scale, collaboration app network outages have risen from two to three. Meanwhile, in the U.S., the count of collaboration app network outages has persistently been two for the fourth consecutive week.
On Sept. 4, Zayo Group, a U.S. based Tier 1 carrier with its headquarters in Boulder, Colorado, encountered a network outage affecting numerous partners and clients across several regions including the U.S., Japan, and Canada. The disruption lasted approximately 28 minutes and was split into two phases over a thirty-five-minute span. Initially detected around 2:05 AM EDT, the problem primarily impacted Zayo Group nodes in Seattle, WA, and concluded around 2:40 AM EDT. Click here for an interactive view.
On Sept. 5, Hurricane Electric, a transit network provider based in Fremont, CA, suffered an outage affecting its customers and downstream partners in multiple regions, including the U.S., Mexico, and Canada. The outage began around 3:45 AM EDT and extended for approximately 32 minutes. It initially centered on Hurricane Electric nodes in Kansas City, MO, which later shifted to nodes in Chicago, IL exhibiting outage conditions. The issue was resolved around 4:45 AM EDT. Click here for an interactive view.
ThousandEyes observed a total of 191 network disruptions worldwide in the last week of August across various sectors including Internet service providers, cloud services, and other web-based applications. This marks a 6% drop from the previous week’s 204 disruptions. In the United States, network disruptions were reduced by 23%, down to 77 from 100. Here are the details:
ISP outages: There was a global decrease in ISP disruptions, down from 142 to 134, a 6% reduction. In the U.S., the number fell more significantly by 24%, from 71 to 54 outages.
Public cloud network outages: The number of outages affecting cloud service networks internationally remained stable at 24. However, in the U.S., there was a slight decrease, from 10 to 8 outages.
Collaboration app network outages: There was a global decline in disruptions within collaboration applications, decreasing from five to two. In the U.S., the number stayed consistent with the previous record at two outages.
On August 27, Verizon Business, part of Verizon since 2006, faced a service disruption impacting various regions like the U.S., Canada, China, Japan, the Philippines, and India. This 22-minute interruption occurred over a period of 35 minutes, beginning at about 12:55 AM EDT. Initially, it was detected at the Verizon Business nodes in Seattle, WA. Shortly thereafter, other nodes in New York, NY, Jersey City, NJ, Newark, NJ, Los Angeles, CA, and Chicago, IL also faced issues. After around five minutes, problems at Newark, NJ, and Jersey City, NJ eased, but issues arose in Washington, D.C., Seattle, WA, Richmond, VA, Ashburn, VA, and Providence, RI. The issue reappeared in Seattle, WA, and Washington, D.C., 20 minutes from the start and was resolved by approximately 1:30 AM EDT. Click here for more details.
On August 28, Level 3 Communications, now part of Lumen Technologies since its 2017 acquisition, also experienced a brief outage. This issue lasted for about 14 minutes, affecting partners and customers in regions such as the U.S., Brazil, the Netherlands, Egypt, India, Germany, Mexico, and the U.K., starting around 3:30 AM EDT. Initially centered on nodes in San Francisco, CA, the situation improved five minutes later, coinciding with a decrease in affected areas. The issue was fully resolved by about 3:45 AM EDT. Click here for more information.
According to ThousandEyes, there were 204 network outages worldwide across ISPs, cloud services, collaboration apps, and various network infrastructures during the week of August 19-25. This marks a slight decrease of 3% from the previous week’s 211 outages. Specifically, in the U.S., the outages increased by 27% from 79 to 100. Here’s a breakdown:
ISP outages: The total global ISP outages rose from 135 to 142, marking a 5% increase from the preceding week. In the U.S. alone, ISP outages surged from 45 to 71, a significant rise of 58%.
Public cloud network outages: The number of network outages involving global cloud providers saw a rise from 20 to 24, while in the U.S., there was a slight decrease, down from 11 to 10 outages.
Collaboration app network outages: On a global scale, outages in collaboration apps saw an increase from three to five, whereas in the U.S., the number of outages remained stable at two, mirroring the previous week.
On Aug. 22, UUNET Verizon, which was acquired by Verizon in 2006 and subsequently rebranded as Verizon Business, suffered a network outage affecting multiple areas including the U.S., Canada, Japan, the Philippines, and India. The disruption, which lasted for 24 minutes, started around 12:45 AM EDT. The difficulties originated from nodes in Seattle, WA, and rapidly affected other nodes in Ashburn, VA, Richmond, VA, Denver, CO, New York, NY, and Chicago, IL. The outage escalated quickly, impacting more locations, partners, and customers before subsiding around 1:10 AM EDT. For an interactive overview, click here.
On Aug. 20, NTT America, a foremost global Tier 1 provider and a branch of NTT Global, went through several outages lasting a total of 40 minutes. These incidents affected numerous downstream providers and customers in diverse regions, such as the U.S., Japan, South Korea, and several other countries. The initial disruption began at approximately 10:10 PM EDT with NTT nodes in Seattle, WA. After a brief resolution, nodes in Newark, NJ, and Chicago, IL began showing similar problems, followed shortly by nodes in Seattle, WA, and New York, NY. The situation stabilized about 35 minutes following the first manifestation, with most nodes back to normal around 10:40 PM EDT. For further details, click here.
ThousandEyes noted 211 worldwide network disruptions across various sectors including ISPs, cloud services, collaboration applications, and edge networks (covering DNS, content delivery, and security services) for the week of August 12-18. This reflects a 3% rise compared to the 204 disruptions reported the previous week. In the United States alone, network outages were 79, marking a 23% decrease from 103 seen the week before. Below is the outage analysis:
ISP outages: Globally, ISP disruptions went up nominally from 134 to 135. Conversely, within the U.S., there was a significant drop in ISP outages from 69 to 45, representing a 35% decrease.
Public cloud network outages: At a global level, outages in cloud provider networks increased marginally from 18 to 20. In the U.S., these outages saw a substantial rise from 5 to 11.
Collaboration app network outages: The number of global disruptions in collaboration apps remained constant at 3, similar to the previous report. In contrast, the U.S. experienced an increase in these outages, going from 1 to 2.
On Aug. 14, TATA Communications (America) Inc., a subsidiary of the Indian-owned TATA Communications and a global ISP, faced an outage affecting various partners and customers across regions including the U.S., India, Germany, Colombia, Singapore, the U.K., Portugal, Mexico, and Chile. This disruption occurred in two episodes within 50 minutes, starting at 3:45 AM EDT and lasting a total of 42 minutes. The initial 3-minute disruption primarily impacted nodes in New York, NY. Shortly after resolution, a second phase started involving nodes in both New York, NY, and Newark, NJ. Ten minutes later, the issue seemed resolved in New Jersey, but then extended to London, England. This pattern of node outages coincided with increasing number of impacted entities. All issues concluded by 4:35 AM EDT. Click here for an interactive view.
Moreover, on the same day, Zayo Group, based in Boulder, Colorado, encountered a network outage beginning at 12:00 AM EDT and lasting about 19 minutes. The disruption seemed to originate from nodes in Seattle, WA, and escalated swiftly in both scale and impact on partners and customers across the U.S., Canada, and Japan, stabilizing by 12:20 AM EDT. Click here for an interactive view.
Earlier, on Aug. 12, Google reported a power issue at a European Point of Presence (POP) due to dual power feed failures from a switchgear fault, influencing key services like Cloud CDN, Cloud Load Balancing, and Virtual Private Cloud in the europe-west2 region. The outage caused temporary withdrawal and automatic rerouting of certain Google Internet routes. Click here for an interactive view and here for a detailed analysis.
Last week, as reported by ThousandEyes, there were 204 global network outages, marking an 11% increase from the previous week’s 183. In the U.S. alone, outages rose by 32% to 103, from 78 the week before. These events spanned ISPs, cloud services, collaboration apps, and edge networks (including DNS, content delivery networks, and security services).
ISP outages: Globally, total ISP outages increased from 121 to 134 outages, an 11% increase compared to the week prior. In the U.S., ISP outages increased from 55 to 69 outages, a 25% increase.
Public cloud network outages: Globally, cloud provider network outages dropped from 27 to 18 outages. In the U.S., cloud provider network outages decreased from eight to five outages.
Collaboration app network outages: Globally, collaboration app network outages dropped from 25 to three outages. In the U.S., there was one collaboration app network outage, up from zero the week before.
On Aug. 5, Cogent Communications, a multinational transit provider based in the US, experienced an outage that impacted multiple downstream providers and its own customers across various regions, including the U.S., India, Singapore, Hong Kong, Canada, Japan, the U.K., Mexico, China, South Korea, New Zealand, Brazil, Sweden, South Africa, the Netherlands, Egypt, Australia, Argentina, Colombia, Portugal, and Germany. The outage lasted for a total of fifty-three minutes and was divided into two occurrences over a period of one hour and 5 minutes. The first occurrence of the outage was observed around 1:10 PM EDT and initially seemed to be centered on Cogent nodes located in El Paso, TX, Los Angeles, CA, San Diego, CA, Houston, TX, Phoenix, AZ, Dallas, TX, Washington, D.C., Toronto, Canada, and Tokyo, Japan. Five minutes into the outage, all the nodes appeared to clear except those located in El Paso, TX, Los Angeles, CA, and San Diego, CA, which continued to exhibit outage conditions. Around 25 minutes after first being observed, the nodes located in San Diego, CA, Los Angeles, CA, and El Paso, TX, were joined by nodes located in Phoenix, AZ, and Salt Lake City, UT, in exhibiting outage conditions. Ten minutes after appearing to clear, nodes located in Los Angeles, CA, once again appeared to exhibit outage conditions. Around five minutes into this second occurrence, the nodes located in Los Angeles, CA, were joined by nodes located in San Diego, CA, and San Antonio, TX, in exhibiting outage conditions. Five minutes later, nodes located in San Antonio, TX, appeared to clear, replaced by nodes located in El Paso, TX, that joined nodes located in San Diego, CA, Phoenix, AZ, and Los Angeles, CA, in exhibiting outage conditions. The outage was cleared around 2:15 PM EDT. Click here for an interactive view.
On August 7th, global Tier 1 service provider NTT America, a subsidiary of NTT Global, reported a series of disruptions that spanned around one hour and 30 minutes. These interruptions affected various dependent providers and clients throughout the U.S., Japan, South Korea, and the Philippines. Initially detected at about 8:30 PM EDT, the disruptions began with NTT nodes in San Jose, CA. Roughly ten minutes later, similar issues were spotted in NTT America nodes in Seattle, WA. Then, twenty minutes following this second incident, nodes in Dallas, TX also started experiencing problems. About 45 minutes post the initial incident, the nodes in San Jose, CA were disrupted once more. The problem was resolved by 10:00 PM EDT. Click here for further details.
During the week of July 29 to August 4, ThousandEyes noted 183 global network disruptions across ISPs, cloud providers, collaboration apps, and edge networks which include DNS, content delivery networks, and security services. This marks a reduction of 10% from the 204 disruptions noted the previous week. Specifically, in the U.S., the count rose by 28% to 78 disruptions from 61 previously reported. Below is the disruption breakdown:
ISP disruptions: Worldwide, ISP disruptions remained consistent with the prior week at 121. In the U.S., however, there was a significant 53% increase, with the number rising from 36 to 55.
Public cloud network disruptions: On a global scale, the number of public cloud network disruptions rose slightly from 24 to 27. In the U.S., the count stayed constant at 8, the same as the previous week.
Collaboration app network outages: The number of global outages in collaboration app networks rose from 19 to 25, while in the U.S., no such outages were recorded.
On Aug. 2, Comcast Communications, based in Philadelphia, PA, faced a network disruption affecting numerous downstream partners and customers throughout the U.S. and Canada. The outage began at approximately 11:55 AM EDT, primarily impacting Comcast nodes in Atlanta, GA, and lasted for 9 minutes. Five minutes after the outage began, the situation improved as some nodes in Atlanta resolved the issues. By 12:05 PM EDT, the network was restored. Click here for an interactive view.
On Aug. 4, Tysons, VA-headquartered GTT Communications encountered a network outage impacting its partners and customers in various regions, including the U.S., and numerous European and Asian countries. This incident lasted 14 minutes over two separate occurrences within a 20-minute span starting at 7:35 PM EDT. The disruption initially affected nodes in Frankfurt, Germany, and later spread to include Marseille, France and eventually nodes in San Jose, CA, Seattle, WA, and Los Angeles, CA. Network functionality was restored by 7:55 PM EDT. Click here for an interactive view.
According to ThousandEyes, a total of 204 network outages were reported globally during the week of July 22-28 across various networks including internet service providers, cloud services, collaboration apps, and edge networks. This marked a 9% increase from the preceding week’s 187 outages. In the U.S., outages decreased by 34%, dropping from 93 to 61 for the same period. Below is the detailed category breakdown:
ISP outages: Globally, the number of ISP outages increased from 119 to 121 outages, a 2% increase compared to the previous week. In the U.S., outages decreased significantly from 67 to 36 outages, representing a 46% reduction.
Public cloud network outages: Globally, the number of outages in cloud provider networks slightly decreased from 26 to 24 outages. Conversely, in the U.S., the number of such outages rose from five to eight.
Collaboration app network outages: Globally, the number of network outages for collaboration apps more than tripled from six to 19 outages. In the U.S., these outages increased marginally from two to three.
On July 28, GTT Communications, a Tier 1 ISP based in Tysons, VA, experienced a significant outage affecting partners and customers across multiple regions, including the U.S., the Netherlands, Germany, New Zealand, and Australia. The incident began around 6:30 PM EDT and initially impacted GTT nodes in San Jose, CA, Aachen and Dusseldorf, Germany, and Amsterdam, the Netherlands. Approximately five minutes later, conditions improved at all nodes except those in San Jose, while nodes in Frankfurt, Germany, began showing problems. This shift seemed to correlate with a reduced impact on regions, downstream partners, and customers. The situation was resolved by approximately 6:40 PM EDT. For an interactive view of this event, click here.
On July 24, U.S.-based multinational transit provider Cogent Communications encountered a series of disruptions lasting one hour and forty-five minutes affecting various downstream providers and customers globally in regions including the U.S., the U.K., Portugal, Spain, Germany, New Zealand, Taiwan, South Africa, and The Netherlands. The disruptions, which lasted 17 minutes, started at approximately 7:10 AM EDT with the initial impact observed at Cogent nodes in San Diego, CA. Shortly after, around five minutes later, the issue in San Diego cleared but was then observed in the nodes at Bilbao, Spain. After approximately forty-five minutes, the outages in Bilbao seemed to clear but reappeared, alongside outages at nodes in Houston, TX, Oakland, CA, Phoenix, AZ, and Raleigh, NC. After around forty minutes of normalcy, nodes in Portland, OR began showing similar disruptive patterns. By 8:55 AM EDT, the situation was resolved. For an interactive view, click here.
According to ThousandEyes, during the week of July 15-21, there were 187 global network disruptions noted across ISPs, cloud services, collaboration applications, and edge networks, including DNS, content delivery, and security services. This marked a 2% rise from the 183 outages noted the previous week. In the U.S. alone, there were 93 disruptions, indicating a 12% increase from the previous week’s 83 outages. Below is a summary:
ISP outages: There was a 16% increase in ISP disruptions globally, moving from 103 to 119 incidents. In the U.S., these disruptions surged from 52 to 67, a 29% increase.
Public cloud network outages: Globally, disruptions in cloud provider networks slightly decreased from 28 to 26 incidents. However, in the U.S., there was an increase from four to five incidents.
Collaboration app network outages: Globally, collaboration app network outages dropped sharply from 20 to six outages. In the U.S., collaboration app network outages decreased from 11 to two outages.
On July 18, Microsoft experienced a network outage that affected access to various Azure services and customer accounts configured with a single-region service in the Central U.S. region. During the outage, Microsoft nodes located in Des Moines, IA, experienced conditions that impacted connectivity to the Azure Central U.S. region. Microsoft announced that the issue was related to Azure Storage availability, which began affecting some customers around 5:40 PM EDT. Intermittent disruption and connectivity issues were observed during the outage. Click here for an interactive view.
On July 29, Comcast Communications experienced an outage that affected several downstream partners and customers across the U.S. The outage lasted a total of 12 minutes and consisted of three occurrences over a two-hour and forty-minute period. The first occurrence took place around 10:25 AM EDT and appeared to be centered on Comcast nodes located in Houston, TX, and Dallas, TX. Approximately two hours and twenty minutes later, the nodes in Dallas, TX, once again exhibited outage conditions. About two hours and thirty-five minutes after the initial observation, the third occurrence was seen once again centering on nodes in Dallas, TX, and Houston, TX. The outage was resolved around 1:05 PM EDT. Click here for an interactive view.
On July 21, Hurricane Electric, a network transit provider based in Fremont, CA, experienced an outage that affected customers and downstream partners across multiple regions, including the U.S., Australia, Kenya, Israel, Canada, and the U.K. The outage was first observed around 3:30 AM EDT and lasted for a total of 13 minutes. It initially appeared to be centered on Hurricane Electric nodes located in New York, NY, Portland, OR, and San Jose, CA. Twenty-Five minutes after appearing to clear nodes located in San Jose, CA, began exhibiting outage conditions again. The outage was cleared at around 4:00 AM EDT. Click here for an interactive view.
ThousandEyes observed a rise in global network outages, tallying 183 events across various networks during the week of July 8-14, which marks a 21% increase from the prior week’s 151 outages. In the United States specifically, there were 83 reported outages, a significant 57% increase from the previous week’s 53 outages. Here’s a detailed analysis:
ISP outages: The total number of ISP-related disruptions globally rose from 95 to 103, reflecting an 8% increase. In the U.S. specifically, these disruptions surged from 31 to 52, representing a 68% increase.
Public cloud network outages: On a global scale, outages in cloud provider networks saw an increase from 16 to 28. However, within the U.S., there was a slight decrease from five to four outages.
Collaboration app network outages: Around the world, outages affecting collaboration apps increased from 12 to 20. In the United States, these outages rose from four to 11, noting a substantial rise.
On July 13, Hurricane Electric, a network transit provider based in Fremont, CA, experienced an outage that affected customers and downstream partners across multiple regions, including the U.S., the Netherlands, China, the U.K., Spain, South Africa, Kenya, Canada, and Belgium. The outage was first observed around 9:35 AM EDT and lasted for a total of 43 minutes. It initially appeared to be centered on Hurricane Electric nodes located in New York, NY. Fifteen minutes after first being observed, nodes located in New York, NY, were joined by nodes in Ashburn, VA, and Bilbao, Spain, in exhibiting outage conditions. Around 5 minutes after appearing to clear, Hurricane Electric nodes located in Ashburn, VA, once again exhibited outage conditions before, around five minutes later, being joined once again by nodes located in New York, NY. The outage was cleared at around 9:25 AM EDT. Click here for an interactive view.
On July 13, Time Warner Cable, a U.S. based ISP owned by Charter Communications, experienced a disruption that impacted a number of customers and partners across the U.S. The outage was first observed at around 7:55 PM EDT and appeared to center on Time Warner Cable nodes located in New York, NY. Five minutes after first being observed, the number of nodes located in New York, NY, exhibiting outage conditions increased. The outage lasted a total of 23 minutes and was cleared at around 8:20 PM EDT. Click here for an interactive view.
ThousandEyes reported 151 global network outage events across ISPs, cloud service provider networks, collaboration app networks and edge networks (including DNS, content delivery networks, and security as a service) during the week of July 1-7. That’s a decline of 30% from 216 outages the week prior. Specific to the U.S., there were 53 outages, which is down 21% from 67 outages the week prior. Here’s a breakdown by category:
ISP outages: Globally, the number of ISP outages decreased from 131 to 95 outages, a 27% decline compared to the week prior. In the U.S., outages fell from 41 to 31 outages, a 24% decrease.
Public cloud network outages: Worldwide, there was a decrease in cloud provider network outages, dropping from 24 to 16 instances. However, in the U.S., there was a small increase, moving from four to five outages.
Collaboration app network outages: Internationally, the number of outages for collaboration apps fell from 17 down to 12. Within the U.S., these outages dropped from six to four.
On July 6, Hurricane Electric, a network transit provider based in Fremont, CA, encountered a disruption that affected its consumers and downstream partners in multiple areas, including the U.S., the Netherlands, and Belgium. The disruption began around 1:45 AM EDT and lasted around 10 minutes. It primarily affected Hurricane Electric nodes in New York, NY, and Chicago, IL. About 35 minutes after resolution seemed imminent, additional outages sprung up in Dallas, TX, before transitioning back to Chicago, IL five minutes later. The issue was eventually resolved by approximately 2:35 AM EDT. Click here for an interactive view.
Earlier on July 2, NTT America, a global Tier 1 ISP and part of NTT Global, suffered an outage impacting some customers and partners in regions including the U.S., Hong Kong, and Mexico. This disruption lasted around 8 minutes and occurred in two segments over a span of 25 minutes. Initially detected at about 1:10 PM EDT, it first affected NTT nodes in Dallas, TX. Fifteen minutes after seeming to be resolved, the nodes in Dallas, TX, faced issues again before clearing up near 1:35 PM EDT. Click here for an interactive view.
ThousandEyes observed 216 global network disruptions last week, impacting ISPs, cloud services, collaboration applications, and various edge services such as DNS and content delivery networks. This indicates a 16% reduction from the previous week’s 256 incidents. In the U.S. specifically, disruptions declined by 29%, from 94 down to 67. The following details the outage breakdown:
ISP outages: The total number of ISP-related disruptions worldwide decreased by 26%, from 178 to 131. In the U.S., this figure dropped by 41%, from 69 to 41 disruptions.
Public cloud network outages: There was a slight increase in global outages within cloud provider networks, from 21 to 24 outages. In the U.S., the number rose from three to four outages.
Collaboration app network outages: Globally, the number of disruptions in collaboration app networks dropped from 26 to 17 outages. In the U.S., these decreased from nine to six outages.
On June 28, NTT America, a global Tier 1 service provider and subsidiary of NTT Global, faced a network disruption that affected various customers and partners in regions such as the U.S., Switzerland, the Netherlands, Hong Kong, and Japan. The interruption lasted 19 minutes, beginning approximately at 7:30 AM EDT. It originally affected NTT nodes in Chicago, IL and New York, NY. Approximately five minutes into the disruption, the situation in Chicago, IL improved, which seemed to reduce the extent of the impact on downstream customers and partners. The issue was resolved by 7:50 AM EDT. Click here for an interactive view.
On June 27, Cogent Communications, a U.S.-based multinational transit provider, encountered several disruptions over a span of one hour and five minutes, affecting various downstream providers and their own customers in regions including the U.S., Mexico, Spain, Chile, and Peru. The disruption, which lasted about 10 minutes, began around 9:45 AM EDT and primarily involved Cogent nodes in Austin, TX. Approximately 25 minutes after initial recovery, nodes in Houston, TX began to show signs of network disturbance. The issue was fully resolved by around 10:50 AM EDT. Click here for an interactive view.
According to ThousandEyes, there were 256 global network disruptions documented across ISPs, cloud services, collaborative app networks, and edge networks (including DNS, content delivery networks, and security services) during the week of June 17-23. This was an increase of 38% from the 186 disruptions reported in the previous week. Specifically, in the U.S. there were 94 outages, marking a 38% rise from 68 outages the week before. Here’s the breakdown by category:
ISP outages: On a global scale, ISP outages surged from 116 to 178, a 53% increase from the previous week. In the U.S., outages rose from 43 to 69, reflecting a 60% increase.
Public cloud network outages: Worldwide, network outages in cloud services have reduced from 25 to 21 outages. In the U.S., these outages saw a decrease from nine to three.
Collaboration app network outages: Across the globe, network outages in collaboration apps significantly increased to 26 from a previous count. In the U.S., these outages went up from five to nine.
On June 21, NTT America, a major Tier 1 service provider and subsidiary of NTT Global, had an outage affecting some of its customers and downstream partners in various regions including the U.S., Canada, Australia, Singapore, India, Vietnam, Hong Kong, and Japan. The disturbance lasted for 14 minutes, starting at about 3:45 AM EDT. Initially observed at NTT nodes in Chicago, IL, the outage spread within five minutes to nodes in San Jose, CA, Seattle, WA, and Dallas, TX, escalating the number of affected customers and partners. The situation had resolved in all nodes except those in Chicago by 4:00 AM EDT. Click here for an interactive view.
On June 20, Level 3 Communications, a leading U.S. Tier 1 carrier, encountered an outage impacting several downstream partners and customers in the U.S., the Netherlands, Mexico, India, and Germany. This outage lasted for 11 minutes within a twenty-five minute span, detected around 4:15 AM EDT centrally at nodes in San Francisco, CA. After briefly appearing resolved, the outage conditions resurfaced ten minutes later at the same nodes and eventually cleared around 4:40 AM UTC. Click here for an interactive view.
ThousandEyes recorded 186 global network outage incidents spanning ISPs, cloud service provider networks, collaboration app networks, and edge networks (including DNS, content delivery networks, and security services) during the week of June 10-16. This represents a 6% decrease from the 197 outages recorded the previous week. In the United States specifically, there were 68 outage incidents, marking an increase of 6% from 64 the previous week. Here is a summary of the outages by category:
ISP outages: Globally, ISP outages decreased by 9%, falling from 127 to 116 compared to the previous week. In the U.S., the number of ISP outages stayed constant at 43.
Public cloud network outages: Globally, the number of outages in cloud provider networks was steady at 25, the same as the previous week. In the U.S., however, cloud provider network outages rose slightly from eight to nine.
Collaboration app network outages: Globally, outages in collaboration app networks decreased from 19 to 11. In the U.S., these outages dropped from six to five.
On June 12, NTT America, a major Tier 1 service provider affiliated with NTT Global, encountered a service disruption affecting various customers and partners across regions including the U.S., U.K., Netherlands, Ireland, Germany, Romania, Australia, Egypt, Canada, France, Belgium, Switzerland, India, Poland, Austria, South Africa, Singapore, Mexico, and Japan. The disruption lasted for one hour and 17 minutes, starting approximately at 2:00 PM EDT, primarily involving NTT nodes in Ashburn, VA. After a brief period of apparent recovery, the Ashburn nodes resumed showing signs of outage, soon joined by nodes in Atlanta, GA. The issues were resolved by 3:40 PM EDT. For a detailed interactive view, click here.
The following day, June 13, Arelion (previously recognized as Telia Carrier) based in Stockholm, Sweden, also faced a network outage affecting various locations such as the U.S., U.K., Germany, Luxembourg, Ireland, Spain, Belgium, Austria, Norway, Mexico, India, France, and Italy. This interruption persisted for 13 minutes starting around 12:35 PM EDT with initial issues observed in Phoenix, AZ. Shorty after, nodes in Phoenix cleared, transferring issues to nodes in Ghent, Belgium, Frankfurt, Germany, and Stockholm, Sweden. At approximately 12:45 PM EDT, conditions normalized temporarily before nodes in Madrid, Spain; Stockholm, Sweden; Dublin, Ireland; and London, England began displaying outage symptoms, correlating with an expanded impact on downstream entities. The situation was rectified by 12:55 PM EDT. For more insights, click here.
According to ThousandEyes, there were 197 global network outages reported between ISPs, cloud services, collaboration apps, and edge networks (including DNS, content delivery networks, and security as a service) for the week of June 3-9. This represented a 14% increase from the 173 outages noted the previous week. Specifically, in the U.S., there were 64 outages up by 14% from the 56 noted in the preceding week. Breakdown by category includes:
ISP outages: Globally, ISP outages increased from 92 to 127, a 38% increase, while in the U.S. the count went up by 26% from 34 to 43 outages.
Public cloud network outages: Globally, the number of cloud provider network outages have slightly decreased from 27 to 25. In the U.S., however, there was an increase in cloud provider network outages, rising from six to eight.
Collaboration app network outages: Globally, incidents related to collaboration app network outages saw a significant reduction from 38 to 19. Conversely, in the U.S., the number of outages decreased from 10 to six.
On June 6, Level 3 Communications, a prominent U.S.-based Tier 1 carrier, encountered an outage affecting numerous downstream partners and clients throughout the U.S. This disruption lasted for a total of 13 minutes spread over a period of twenty-five minutes, beginning approximately at 12:10 AM EDT. The downtime initially impacted Level 3 nodes in Atlanta, GA, Orlando, FL, and Tampa, FL. Five minutes into the outage, the conditions improved in Orlando, FL. This recovery correlated with fewer impacted downstream entities. The issue was fully resolved by 12:35 AM UTC. Click here for an interactive view.
On the same day, NTT America, a leading global Tier 1 service provider and a subsidiary of NTT Global, also experienced an outage impacting its customers and downstream partners across regions including the U.S., U.K., Philippines, Germany, Netherlands, and Japan. The outage, lasting exactly 13 minutes, began around 2:45 AM EDT and initially affected nodes positioned in Los Angeles, CA, Chicago, IL, Miami, FL, London, England, and Ashburn, VA. Shortly after, the disruption seemed to mitigate, with affected nodes transitioning to Seattle, WA. Subsequently, the nodes in Seattle, WA resolved, and new affected nodes appeared in Newark, NJ, Ashburn, VA, Amsterdam, the Netherlands, London, England, and Paris, France. The situation was normalized by 3:00 AM EDT. Click here for an interactive view.
ThousandEyes observed a decrease in global network outages, recording 173 incidents across various networks including ISPs, cloud service providers, and edge networks during the last week of May into early June. This represents a 14% drop from the 202 incidents reported the previous week. In the United States, outages were reduced by 14%, falling from 65 to 56. The details of the outages by category are as follows:
ISP outages: There was a global reduction in ISP outages from 121 to 92, marking a 24% decrease. Within the U.S., ISP outages fell by 33%, from 51 to 34.
Public cloud network outages: On a global scale, outages in cloud provider networks decreased from 37 to 27. However, in the U.S., there was a slight increase, with outages rising from five to six.
Collaboration app network outages: Collaboration app network outages globally rose significantly, from 14 to 38 incidents. In the U.S., such outages increased from three to 10.
On May 28, Rackspace Technology, a U.S. managed cloud computing provider headquartered in San Antonio, Texas, experienced an outage that affected various downstream providers and Rackspace’s own customers across multiple regions including the U.S., Canada, Germany, Mexico, France, the Netherlands, Singapore, Chile, Switzerland, Vietnam, Brazil, South Africa, Spain, and Turkey. The outage, which lasted for 14 minutes, began at approximately 9:00 AM EDT, prominently affecting nodes in Chicago, IL. By approximately five minutes into the incident, the situation at several Chicago nodes improved, which corresponded with a reduction in the number of affected regions. The issue was resolved by around 9:15 AM EDT. Click here for an interactive view.
On May 29, Microsoft encountered an outage that influenced some partner networks and disrupted access to services hosted on Microsoft platforms in several regions, including the U.S., China, Ireland, Hong Kong, the U.K., India, and Australia. This outage also lasted 14 minutes, starting about 5:25 PM EDT, initially affecting Microsoft nodes in Des Moines, IA, Newark, NJ, Cleveland, OH, Atlanta, GA, Miami, FL, and Portland, OR. Roughly five minutes later, conditions began to improve in Atlanta, GA, and Miami, FL. However, new issues emerged at nodes in Paris, France, Tokyo, Japan, and Amsterdam, the Netherlands. The disruption was cleared around 5:40 PM EDT. Click here for an interactive view.
According to ThousandEyes, there were 202 global network outage events affecting ISPs, cloud service provider networks, collaboration app networks, and edge networks (including DNS, content delivery networks, and security services) in the week of May 20-26. This marked an 11% decrease from 227 outages the previous week. In the U.S. specifically, outages decreased by 23% from 84 to 65. Here’s a breakdown by category:
ISP outages: Globally, the number of ISP outages decreased from 157 to 121 outages, a 23% decline compared to the previous week. In the U.S., the number of ISP outages decreased by 11% from 57 to 51 outages.
Public cloud network outages: There was an increase in the total number of cloud provider network outages worldwide from 33 to 37. In contrast, in the U.S., these outages saw a decline, dropping from 10 to 5.
Collaboration app network outages: The count of network outages impacting collaboration apps saw a global increase from 6 to 14. However, within the U.S., the number of these outages remained consistent with the previous week at 3.
On May 21, Time Warner Cable, a major ISP based in the U.S., encountered a disruption affecting many customers and partners across various regions including the U.S., U.K., Canada, Singapore, Thailand, and Mexico. This outage featured multiple incidents over a span of approximately two hours starting at about 6:05 AM EDT. Initially centering around Time Warner Cable nodes in New York, NY, the problem escalated to include nodes in Denver, CO, and Los Angeles, CA, with several fluctuations until it was fully resolved at around 8:05 AM EDT. For a detailed interactive analysis, click here.
On the same day, GTT Communications, a leading Tier 1 network provider headquartered in Tysons, VA, also experienced an outage impacting several regions including the U.S., Canada, Australia, and the Netherlands. This disturbance lasted about 32 minutes and unfolded in three segments over a 75-minute period starting around 3:05 PM EDT. The incidents initially impacted GTT nodes in several locations including Seattle, WA and Los Angeles, CA, with subsequent recoveries and reoccurrences ending around 4:20 PM EDT. For more detailed information, click here.
ThousandEyes observed a spike in global network disruptions, documenting 227 incidents across various networks ranging from ISPs to cloud services and more during the week of May 13-19. This represents a 43% rise from the previous week’s 159 disruptions. In the United States alone, there were 84 disruptions noted, marking a 27% increase from the earlier count of 66. Below is an analysis by category:
ISP outages: On a global scale, ISP disruptions surged by 50%, climbing from 105 to 157. In the U.S., these outages saw a 43% increase, going from 40 to 57.
Public cloud network outages: Worldwide, outages in cloud provider networks rose from 18 to 33. Within the U.S., incidents in this category slightly increased from nine to 10.
Collaboration app network outages: Globally, the incidents marginally declined from seven to six. However, the U.S. experienced a slight increase, moving from two to three disruptions.
On May 19, Cogent Communications, a U.S.-based multinational transit provider, experienced an outage that impacted multiple downstream providers as well as Cogent customers across various regions, including the U.S., the U.K., Mexico, Spain, Singapore, Brazil, Turkey, Germany, Switzerland, the Netherlands, China, Portugal, Chile, Peru, Canada, India, Thailand, South Korea, France, and Japan. The outage, which lasted 19 minutes, was first observed around 4:55 PM EDT and initially centered on Cogent nodes located in Nashville, TN. Five minutes after first being observed, the nodes experiencing outage conditions expanded to include nodes in Houston, TX, Atlanta, GA, New York, NY, Washington, D.C., and Philadelphia, PA. Five minutes later, the number of locations with nodes exhibiting outage conditions expanded again, this time including nodes in Bilbao, Spain, Dallas, TX, Phoenix, AZ, Charlotte, NC, and Indianapolis, IN. As a result, the number of impacted customers and providers increased. The outage was resolved around 5:15 PM EDT. Click here for an interactive view.
On May 16, Rackspace Technology, a U.S. managed cloud computing provider headquartered in San Antonio, Texas, experienced a series of outages over a period of four hours and fifteen minutes that impacted multiple downstream providers, as well as Rackspace customers within multiple regions including the U.S., Canada, Mexico, Germany, Singapore, Chile, Brazil, France, Spain, South Africa, Vietnam, Turkey, and Switzerland. The outage, lasting a total of 28 minutes, was first observed around 5:00 AM EDT and appeared to center on Rackspace nodes located in Chicago, IL. The outage was cleared around 9:15 AM EDT. Click here for an interactive view.
ThousandEyes reported 159 global network outage events across ISPs, cloud service provider networks, collaboration app networks and edge networks (including DNS, content delivery networks, and security as a service) during the week of May 6-12. That’s down 5% from 151 outages the week prior. Specific to the U.S., there were 66 outages, which is up 32% from 50 outages the week prior. Here’s a breakdown by category:
ISP outages: Globally, the number of ISP outages declined from 113 to 105 outages, a 7% decrease compared to the week prior. In the U.S., the number of ISP outages increased slightly (3%) from 39 to 40 outages.
Public cloud network outages: The number of global cloud provider network outages saw an increase, moving from 15 to 18. In the United States, these outages surged from two instances up to nine.
Collaboration app network outages: Worldwide, network outages related to collaboration apps decreased from nine instances to seven. Similarly, in the U.S., the number dropped from three to two outages.
On May 8, Time Warner Cable, a significant U.S.-based ISP, experienced a network disruption affecting numerous customers and partners throughout the nation. The disruption originated around 7:45 PM EDT, with a focus on Time Warner Cable nodes in New York, NY. The problem escalated within five minutes, with an increased number of New York nodes affected. The issue persisted for about 23 minutes before resolution at approximately 8:10 PM EDT. Click here for an interactive view.
On May 7, Comcast Communications faced an outage affecting various downstream partners and customers across the U.S. and Canada. This outage, occurring around 1:20 AM EDT and lasting 8 minutes, was centered around Comcast nodes in Chicago, IL, and Ashburn, VA. The situation in Ashburn, VA, improved five minutes into the outage, while issues persisted in Chicago, IL. This decline in affected nodes coincided with a reduction in impacted parties. The outage was resolved by 1:30 AM EDT. Click here for an interactive view.
According to a report by ThousandEyes, there were 151 network outage events worldwide in the networks of ISPs, cloud services, collaboration apps, and edge networks during the week of April 29 to May 5. This represents a slight decrease of 3% from the 156 outages recorded the previous week. In the U.S., outages were reduced by 7%, down to 50 from 54 reported previously. Here is an outline of the data by category:
ISP outages: There was a global increase in ISP outages, rising from 104 to 113, marking a 9% increase from the week before. In the U.S., ISP outages saw a 5% increase, moving up from 37 to 39.
Public cloud network outages: There was a global decrease in cloud provider network outages, dropping from 22 to 15. In the U.S., these outages decreased from six to two.
Collaboration app network outages: Globally, there was a slight increase in collaboration app network outages, going from eight to nine. In the U.S., however, these outages decreased from four to three.
On April 29, NTT America, a leading Tier 1 ISP and a part of NTT Global, underwent a service interruption impacting several customers and partners across various regions, including the U.S., Japan, South Korea, China, Taiwan, Singapore, the Netherlands, Hungary, Turkey, Brazil, India, Argentina, Australia, the U.K., Thailand, Malaysia, Mexico, and Canada. The interruption, which lasted for 24 minutes, began at approximately 2:40 PM EDT, originating from NTT facilities in San Jose, CA. Roughly five minutes after the disruption began, the situation in San Jose, CA, stabilized, but issues arose in Tokyo, Japan. Ten minutes into the disruption, additional problems were reported in Tokyo, Japan, Osaka, Japan, Singapore, Dallas, TX, and Los Angeles, CA. The disruption concluded at about 3:05 PM EDT. Click here for an interactive view.
On the same day, Cogent Communications, an international transit provider headquartered in the US, also experienced a network interruption affecting numerous downstream providers and customers across various regions including the U.S., Brazil, the U.K., Canada, Chile, Mexico, Japan, Germany, Spain, and France. The disruption lasted for a total of one hour and 12 minutes, spread over two episodes within a 35-minute span. The initial occurrence was noted around 2:45 AM EDT, primarily involving Cogent nodes in Ashburn, VA, and Washington, D.C. Five minutes into the disruption, the nodes in Ashburn, VA, resolved, but issues emerged in Baltimore, MD, New York, NY, Phoenix, AZ, and continued in Washington, D.C. This escalation also coincided with a spike in affected customers, partners, and regions. After 20 minutes of initial recovery, the nodes in New York, NY, and Washington, D.C., were joined by nodes in Houston, TX, in exhibiting network issues. The outage concluded around 3:20 AM EDT. Click here for an interactive view.
According to ThousandEyes, there were 156 global network disruptions reported during the week of April 22-28 across ISPs, cloud services, collaboration apps, and edge networks, which include DNS, content delivery, and security services. This marks an 8% decrease from 170 reported disruptions the previous week. Specifically, in the U.S., there were 54 disruptions, a significant 36% decrease from 85 the week before. Here’s further detail:
ISP disruptions: Globally, the count of ISP disruptions rose from 99 to 104, an increase of 5% from the previous week. However, in the U.S., ISP disruptions saw a reduction of 31%, dropping from 54 to 37 disruptions.
Public cloud network outages: Globally, cloud provider network outages remained constant with the previous week’s statistics, recording 22 outages. In the U.S., cloud provider network outages saw a decrease from 10 to six.
Collaboration app network outages: Globally, collaboration app network outages saw a slight decrease from nine to eight outages. In the U.S., collaboration app network outages remained stable at four, mirroring figures from the preceding week.
On April 26, Time Warner Cable, a U.S.-based ISP, encountered a disruption affecting numerous customers and partners throughout the U.S. This outage manifested itself in two separate incidents within a twenty-five-minute span and was initially detected at approximately 7:45 PM EDT, primarily impacting Time Warner Cable nodes in New York, NY. Ten minutes after the detection, an increased number of nodes in New York, NY, began showing signs of outage. The disruption spanned a total of 17 minutes, concluding around 8:10 PM EDT. Click here for an interactive view.
On April 24, NTT America, a global Tier 1 ISP and part of NTT Global, experienced a network disruption affecting certain customers and downstream partners in regions including the U.S., Germany, India, China, Hong Kong, Canada, and Japan. Lasting for approximately 9 minutes, this outage was first noticed around 7:15 AM EDT, initially focusing on NTT nodes situated in San Jose, CA. Approximately five minutes into the outage, additional nodes in Dallas, TX, also began to display outage conditions. The issue was resolved around 7:25 AM EDT. Click here for an interactive view.
ThousandEyes noted an increase in global network outage events, including ISPs, cloud services, and other network infrastructures, tallying 170 events from April 15-21, which marks an 11% hike from the previous week’s 161 events. In the U.S. specifically, the count rose 18% to 85 from 72 outages reported earlier. Here are the details divided by category:
ISP outages: Overall, there was a slight decrease in ISP outages globally from 107 to 99, a 7% reduction. However, in the U.S., ISP outages saw a 6% increase, moving up from 51 to 54.
Public cloud network outages: No change was recorded in the number of outages affecting public cloud networks, remaining steady both globally at 22 and in the U.S. at 10.
Collaboration app network outages: These outages saw an increase globally from five to nine. In the U.S., the figures doubled from two to four.
On April 20, Cogent Communications, a multinational transit provider based in the US, experienced an outage that affected various downstream providers and customers across regions such as the US, Canada, Portugal, Germany, the Netherlands, Luxembourg, South Africa, Hong Kong, Singapore, the U.K., Italy, France, and Spain. The disruption lasted for one hour and 32 minutes, spread over two hours and 28 minutes. The initial signs of trouble were reported around 10:55 PM EDT, primarily affecting nodes in Seattle, WA, Portland, OR, and Hong Kong. Shortly after the beginning, issues in Hong Kong ceased, shifting focus to Minneapolis, MN, and Cleveland, OH. Within 35 minutes, the outage spread to include additional nodes in Seattle, WA, Washington, D.C., Minneapolis, MN, Cleveland, OH, Boston, MA, and Bilbao, Spain, correlating with an increase in the impact on customers and partners. A subsequent disruption emerged about five minutes after seeming resolution, lasting around fourteen minutes, initially centered in Cleveland, OH. Nodes in Cleveland were briefly replaced by those in Seattle, WA, and Chicago, IL, before returning to Cleveland. About 15 minutes after subsiding, a third instance was detected, concentrating around nodes in Bilbao, Spain, and Cleveland, OH. The situation normalized around 1:25 AM EDT. Click here for an interactive view.
On April 17, NTT America, a global Tier 1 ISP and a subsidiary of NTT Global, faced an outage affecting its customers and downstream partners in the U.S., the U.K., the Netherlands, and Germany. The event lasted for 17 minutes, beginning around 2:55 AM EDT with its epicenter at NTT nodes in Seattle, WA. Complications quickly extended to include nodes in Dallas, TX. Resolution was achieved by 3:15 AM EDT. Click here for an interactive view.
ThousandEyes recorded 161 global network outages across ISPs, cloud services, collaboration apps, and edge networks (including DNS, CDNs, and security services) during the week of April 8-14. This marked an increase of 11% from 154 incidents the previous week. Specifically, in the U.S., there were 72 incidents, a 4% rise from 69 the previous week. Here’s a detailed analysis:
ISP outages: The worldwide count of ISP interruptions rose from 97 to 107, showing a 10% increase week-over-week. In the U.S., ISP outages increased by 13%, from 45 to 51.
Public cloud network outages: There was an increase in network outages among global cloud providers, rising from 16 to 22. Conversely, in the U.S., there was a decrease in outages from 14 to 10.
Collaboration app network outages: The number of global outages for collaboration apps remained consistent with the previous week at 5. However, in the U.S., these outages decreased from three to two.
On April 8, an outage occurred at Rackspace Technology, a managed cloud computing company based in San Antonio, Texas, affecting various downstream entities and Rackspace customers across diverse regions including the U.S., Japan, Vietnam, Spain, Canada, Germany, Singapore, France, the Netherlands, the U.K., Brazil, and South Africa. This outage lasted about 14 minutes, starting around 9:00 AM EDT, with a significant impact observed at the Rackspace nodes in Chicago, IL. Approximately five minutes into the disruption, the situation at these Chicago nodes improved, paralleling a reduction in affected areas. The situation was resolved by around 9:15 AM EDT. Click here for more details.
On April 10, GTT Communications, a Tier 1 ISP based in Tysons, VA, experienced a 9-minute outage starting at 8:10 AM EDT, impacting not only GTT but also its partners and customers in various regions including the U.S., the U.K., Brazil, and Canada. The issue initially centered on nodes in Los Angeles, CA but shifted to nodes in New York, NY about five minutes in. This shift was accompanied by an escalation in affected regions, partners, and customers. The issue was rectified by 8:20 AM EDT. Click here for additional insights.
According to a report by ThousandEyes, there was a significant increase in network outages globally, reaching 145 events during the period from April 1 to April 7, encompassing ISPs, public cloud networks, collaboration apps, and various edge networks such as DNS and content delivery networks. This represents a 23% increase from the previous week’s total of 118 outages. Within the United States alone, network disturbances rose to 69, marking a 21% increase from the earlier count of 57.
ISP outages: Both globally and in the U.S., there was a notable rise in ISP-related outages, increasing by 45% week over week. The global figures soared from 67 to 97 outages, while U.S. occurrences ascended from 31 to 45.
Public cloud network outages: Internationally, the number of outages in cloud provider networks slightly decreased, moving from 17 to 16. Meanwhile, in the United States, the number maintained at 14 outages.
Collaboration app network outages: On a global scale, outages related to collaboration apps experienced a downturn, decreasing from 13 to 5 incidents. In the U.S., these outages also declined from eight to three.
On April 2, Hurricane Electric, headquartered in Fremont, CA, encountered a network disturbance that affected its customers and downstream affiliates in several locations including the U.S., Taiwan, Australia, Germany, Japan, the U.K., Ireland, India, and China. The disruption lasted for about 12 minutes, starting at approximately 12:40 PM EDT and initially impacted Hurricane Electric nodes in New York, NY, Los Angeles, CA, and San Jose, CA. Roughly five minutes later, the trouble expanded to include Chicago, IL, and Ashburn, VA, leading to more widespread issues. The problem was resolved around 12:55 PM EDT. Click here for an interactive view.
Similarly, on April 2, BT, a global Tier 1 ISP based in London, U.K., experienced a network outage affecting their European backbone, influencing customers and partners in the U.S., U.K., Switzerland, Spain, and Germany. This incident, which lasted for 24 minutes, began around 7:20 PM EDT and was particularly noticeable around London, England. Click here for an interactive view.
During the week of March 18-24, ThousandEyes observed a total of 118 global network outage events among ISPs, cloud service providers, collaboration app networks, and edge networks, including DNS, content delivery networks, and security as a service. This marked a 28% decrease from the 164 outages noted in the previous week. In the U.S., the outage count slightly decreased from 58 to 57.
ISP outages: The global number of ISP outages significantly reduced by 48%, dropping from 128 to 67. Within the U.S., ISP outages decreased by 28%, from 43 to 31.
Public cloud network outages: The number of network outages for global cloud providers nearly tripled, rising from six to 17 incidents. In the U.S., the count increased from three to 14 outages.
Collaboration app network outages: Worldwide, outages involving collaboration apps more than doubled, climbing from six to 13. In the U.S., such outages also doubled, going from four to eight.
On March 29, Arelion (formerly known as Telia Carrier), a global Tier 1 ISP based in Stockholm Sweden, encountered a disturbance that affected customers and affiliate partners across various regions including the U.S., the Netherlands, and Japan. This interruption, lasting altogether 8 minutes, initiated at about 5:26 AM EDT, focusing primarily around nodes situated in Phoenix, AZ. The issue was resolved by 5:35 AM EDT. Click here for an interactive view.
On the same day, Cogent Communications, a U.S.-based international transit provider, underwent an outage affecting several downstream providers as well as direct Cogent customers across regions including the U.S., Canada, Germany, and Japan. This outage, lasting 9 minutes, was initially detected around 1:45 AM EDT, with a primary impact on Cogent nodes in San Francisco, CA, Salt Lake City, UT, and Seattle, WA. Five minutes later, the scenario changed as these nodes began to recover and nodes in Kansas City, MO started showing signs of distress. Ultimately, the affected customer and provider base decreased, and the issue was resolved by 1:55 AM EDT. Click here for an interactive view.
Following a notable increase the previous week, there was a decline in global outages during the last week. According to ThousandEyes, there were 164 global network outage events, marking a 20% decrease from the 206 outages reported the preceding week. These incidents spanned ISPs, cloud service provider networks, collaboration app networks, and edge networks, including DNS, content delivery networks, and security as a service. In the U.S., the incidents were reduced by 33%, dropping from 87 to 58 outages. Below is a categorical breakdown:
ISP outages: There was a slight global decrease in ISP outages, going from 131 to 128, a reduction of 2% from the week before. In the U.S., ISP outages declined from 46 to 43.
Public cloud network outages: Globally, there was a decrease in outages among cloud provider networks, from 10 to six. In the U.S., these incidents halved, going from six to three outages.
Collaboration app network outages: Globally, there was a significant reduction in collaboration app network outages, from 34 down to six outages. In the U.S., these outages decreased substantially from 28 to four.
On March 20, Cogent Communications, a multinational transit provider based in the US, underwent an outage affecting its customers and downstream providers in regions around the world, including the US, Italy, Saudi Arabia, France, and numerous others. This disruption lasted for a total of 24 minutes, spanning three separate incidents over an hour and fifteen minutes. The initial disturbance began at approximately 12:50 AM EDT, primarily impacting Cogent nodes in Frankfurt, Munich, Hamburg, Paris, and Kyiv. A resurgence of the problem occurred fifteen minutes after it appeared to be rectified, persisting for about eighteen minutes. This was mainly in Frankfurt, Munich, and Hamburg, later expanding to include additional nodes in Nuremberg, Zurich, Amsterdam, San Francisco, and San Jose. A third episode followed half an hour later, primarily affecting Toronto. Normal service resumed by 2:05 AM EDT. Click here for an interactive view.
On March 24, Hurricane Electric, a network transit provider located in Fremont, CA, also suffered an outage, influencing its users and partners across the U.S., China, Australia, Germany, the U.K., and Japan. Identified first at about 1:10 PM EDT, the disruption lasted 7 minutes and centered on nodes in New York, NY, and San Jose, CA. Service was restored by 1:20 PM EDT. Click here for an interactive view.
Recent trends indicate a significant rise in global outages last week. According to ThousandEyes, there were 206 reported outages from March 11-17, a 45% increase from the previous week’s 142 incidents. In the U.S. alone, outages went up by 38%, from 63 to 87. Here is the detailed overview:
ISP outages: The number of ISP disruptions worldwide rose from 91 to 131, marking a 44% increase from the previous week. In the U.S., ISP outages increased slightly from 44 to 46.
Public cloud network outages: Globally, cloud provider network outages increased from six to 10 outages. In the U.S., they increased from four to six outages.
Collaboration app network outages: Globally, collaboration app network outages spiked from six to 34 outages. In the U.S., collaboration app network outages jumped from 3 to 28 outages.
On March 16, Cogent Communications, a U.S. based multinational transit provider, experienced an outage that impacted multiple downstream providers as well as Cogent customers across multiple regions, including the U.S., Ireland, the U.K., Sweden, Austria, Germany, and Italy. The outage, lasting a total of 12 minutes, was divided into two occurrences over a one-hour and ten-minute period. The first occurrence was observed at around 6:30 PM EDT and appeared to initially be centered on Cogent nodes located in Baltimore, MD and New York, NY. Five minutes into the first occurrence, the nodes located in New York, NY, were replaced by nodes located in Philadelphia, PA, in exhibiting outage conditions. One hour after the issue initially appeared to have cleared, a second occurrence was observed. This second occurrence lasted approximately four minutes and appeared to be centered around nodes located in Baltimore, MD, Philadelphia, PA, New York, NY, and Newark, NJ. The outage was cleared around 7:45 PM EDT. Click here for an interactive view.
On March 12, Hurricane Electric, a network transit provider headquartered in Fremont, CA, experienced an outage that impacted customers and downstream partners across the U.S. and Canada. The outage, first observed around 2:00 AM EDT, lasted 7 minutes in total and was divided into two occurrences over a thirty-minute period. The first occurrence appeared to initially center on Hurricane Electric nodes located in Chicago, IL. Twenty minutes after appearing to clear, the nodes located in Chicago, IL, were joined by nodes located in Seattle, WA in exhibiting outage conditions. This increase in impacted nodes appeared to coincide with an increase in the number of impacted downstream customers and partners. The outage was cleared at around 2:30 AM EDT. Click here for an interactive view.
Additional details from ThousandEyes are available here.
During the week of March 4-10, ThousandEyes observed 142 global network outage events involving ISPs, cloud service providers, collaboration app networks, and edge networks, which include DNS, content delivery networks, and security services. This represents an 8% decrease from the 155 outages recorded the previous week. In the United States, the number of outages also decreased by 10%, from 70 to 63. Here’s a breakdown by category:
ISP outages: The global count of ISP outages decreased to 91 from 95, marking a 4% reduction. In the U.S., the number of ISP outages remained constant at 44.
Public cloud network outages: The number of outages in cloud provider networks globally decreased from 13 to six. In the U.S., the number reduced from seven to four.
Collaboration app network outages: There has been a worldwide decline in collaboration app network outages, going from eight to six outages. In the U.S., the number of outages remained consistent with the previous week, recording three outages.
On March 5, a number of services under Meta, like Facebook and Instagram, encountered a service interruption affecting user logins and preventing access to these applications. This interruption began around 10:00 AM EST. Despite this, Meta’s web servers were accessible, and network pathways to Meta services did not show significant error conditions, hinting that the issue likely originated from a backend service such as authentication. Normal service resumed by approximately 11:40 AM EST. For a more detailed analysis, click here.
Additionally, on March 5, Comcast Communications experienced an outage affecting various downstream partners and customers, along with the accessibility of multiple applications and services like Webex, Salesforce, and AWS. This outage lasted for about 1 hour and 48 minutes, beginning at 2:45 PM EST. The problem seemed related to traffic passing through Comcast’s network backbone in Texas, with observable outage conditions at Comcast nodes in Dallas, TX, and Houston, TX. The situation was entirely resolved by 4:40 PM EST. For more information, click here.
On March 6, LinkedIn also encountered a service disruption affecting both its mobile and desktop user base globally. The disruption was initially noticed at around 3:45 PM EST, with users encountering service unavailable error messages. Most of the disruption, which lasted about one hour, did not exhibit network issues when connecting to LinkedIn web servers, suggesting an application-related issue. Service restoration began at around 4:38 PM EST, and was fully resolved by 4:50 PM EST. A detailed analysis of this event can be found here.
For additional information, visit ThousandEyes blog.
ThousandEyes tracked 155 networking disruptions globally between ISPs, cloud services, collaboration apps, and edge ecosystems including DNS and content delivery networks during the period from February 26 to March 3, showing a decrease of 6% from the previous week’s 165 disruptions. Within the U.S., disruptions increased by 19%, from 59 to 70. Here is an analysis of the disruptions by category:
ISP outages: The count of global ISP disruptions dropped by 14%, from 111 to 95. Meanwhile, in the U.S., ISP disruptions rose by 10%, from 40 to 44.
Public cloud network outages: Following a period of decline, disruptions in cloud provider networks resumed their upward trend last week. Globally, these outages increased from eight to 13. In the U.S., the figures went up from four to seven.
Collaboration app network outages: Globally, collaboration app network outages increased from five to eight. In the U.S., they rose from two to three.
On Feb. 27, Level 3 Communications, a U.S. based Tier 1 carrier acquired by Lumen, experienced an outage affecting multiple downstream partners and customers across the U.S. This outage, lasting a total of 18 minutes over a twenty-five-minute span, was first detected at about 2:25 AM EST and focused on Level 3 nodes in Cleveland, OH. The situation was resolved by 2:50 AM EST. Click here for an interactive view.
On Feb. 28, Time Warner Cable, a U.S. ISP, encountered a disruption affecting several customers and partners across the U.S. The disturbance began around 2:00 PM EST and was concentrated on Time Warner Cable nodes in New York, NY. Five minutes after the onset, the number of affected nodes in New York, NY increased. The disruption ended by 2:15 PM EST. Click here for an interactive view.
More information is available here.
According to a report by ThousandEyes, there were 165 global network outage events noted across various networks including ISPs, cloud services, and collaboration applications during the week of February 19-25. This figure represents a significant reduction from the 243 outages reported in the previous week, marking a decrease of 32%. In the United States, the outages reduced by 34% to 59, down from 90. Below is a detailed analysis of the outage categories:
ISP outages: There was an 8% global decrease in ISP outages, dropping from 121 to 111. In the U.S., these outages decreased from 48 to 40, a reduction of 17% from the previous week.
Public cloud network outages: Globally, the outages in cloud provider networks saw a substantial reduction, decreasing from 42 to eight, an 81% drop. In the U.S., these outages were halved from eight to four.
Collaboration app network outages: On a global scale, outages in collaboration app networks reduced slightly from seven to five. However, in the U.S., the number of these outages remained unchanged at two.
On February 22, Hurricane Electric, a network transit provider based in Fremont, CA, suffered an outage affecting its customers and downstream partners in various locations such as the U.S., Australia, China, the U.K., Japan, Singapore, India, France, and Canada. The outage began around 9:10 AM EST and lasted for approximately 32 minutes, spanning two separate episodes within a 45-minute frame. Initially, the outage affected nodes in New York, NY, Phoenix, AZ, and Indianapolis, IN. After a brief resolution, the issue reemerged ten minutes later, extending to nodes in San Jose, CA. Five minutes into the second episode, additional nodes in Seattle, WA, Denver, CO, Ashburn, VA, Kansas City, MO, and Omaha, NE also showed disruptions. This wider spread correlated with an increased number of affected downstream customers and partners. The situation was resolved by 9:55 AM EST. Click here for an interactive view.
On February 21, Time Warner Cable, an ISP based in the U.S., encountered a service disruption impacting its customers and partners across the U.S. This incident started at approximately 2:45 PM EST and primarily affected nodes in New York, NY. About fifteen minutes into the disruption, the condition worsened in New York. The issue persisted for about 23 minutes and was resolved by 3:10 PM EST. Click here for an interactive view.
More information is available here.
According to a report by ThousandEyes, there were 243 global network outage events from ISPs, cloud service provider networks, collaboration app networks, and edge networks (including DNS, content delivery networks, and security as a service) during the week of February 12-18. This represents a 24% decrease from the 319 outages reported the previous week. Specifically, in the U.S., there were 90 outages, slightly down from 91 the week before. Below is a detailed categorical breakdown:
ISP outages: Globally, the number of ISP outages decreased from 134 to 121 outages, a 10% decrease compared to the week prior. In the U.S., ISP outages decreased from 60 to 48 outages, a 20% decrease compared to the previous week.
Public cloud network outages: Globally, cloud provider network outages decreased significantly from 107 to 42 outages, a 61% decrease compared to the week prior. In the U.S., they doubled from four to eight outages.
Collaboration app network outages: Globally, collaboration app network outages decreased from 11 outages to seven. In the U.S., collaboration app network outages decreased from 5 to 2 outages.
On Feb. 16, Hurricane Electric, a network transit provider headquartered in Fremont, CA, experienced an outage that impacted customers and downstream partners across multiple regions, including the U.S., Egypt, Sweden, the U.K., Japan, Mexico, Australia, Argentina, the Netherlands, Belgium, and Canada. The outage, first observed around 8:25 AM EST, lasted 23 minutes in total and was divided into two occurrences over a thirty-minute period. The first occurrence appeared to initially center on Hurricane Electric nodes located in New York, NY. Fifteen minutes into the first occurrence, the nodes located in New York, NY, were joined by nodes located in Paris, France and Amsterdam, the Netherlands in exhibiting outage conditions. Five minutes after appearing to clear, nodes located in New York, NY once again began exhibiting outage conditions. The outage was cleared at around 8:55 AM EST. Click here for an interactive view.
On February 17th, AT&T’s network faced an outage that affected its customers and partners across the United States. The problem, which lasted for approximately 14 minutes, started around 3:40 PM EST with its origin traced to nodes in Little Rock, AR. Initially, the outage seemed confined but escalated quickly as more nodes in Little Rock were affected after five minutes. This increased severity coincided with a higher number of affected customers and partners. By 3:55 PM EST, the outage had been resolved. For an interactive overview, click here.
For further information, visit ThousandEyes here.
During the week of February 5-11, ThousandEyes observed 319 global network outages affecting internet service providers, cloud services, collaborative applications, and other networks such as DNS, content delivery, and security services. This marked a 20% increase from the previous week’s 265 outages. Specifically within the U.S., outages significantly rose from 45 to 91, showcasing a 102% increase. Here’s a detailed classification:
ISP Outages: There was a 26% global increase in ISP outages, rising from 106 to 134. In the U.S., these outages more than doubled, jumping from 28 to 60, reflecting a 114% increase from the week before.
Public cloud network outages: Globally, cloud provider network outages decreased slightly from 117 to 107, representing a 9% decrease compared to the previous week. In the U.S., the number of outages dropped from five to four.
Collaboration app network outages: Globally, the number of network outages for collaboration apps surged from three to 11. In the U.S., these outages increased from none to five over the same period.
On Feb. 7, Time Warner Cable, a U.S. based ISP, faced a service disruption affecting several customers and partners across various regions, including the U.S., Ireland, the U.K., Canada, India, Australia, Singapore, Japan, the Netherlands, France, Germany, Indonesia, Hong Kong, South Korea, China, and Brazil. This outage occurred intermittently over forty-five minutes and was first noticed around 4:50 PM EST. It comprised five four-minute intervals of downtime, initially centering on Time Warner Cable nodes in New York, NY. Shortly after it seemed to resolve, the issue reoccurred, affecting nodes in both New York, NY, and later, San Jose, CA. As the situation progressed, nodes in Los Angeles, CA also began to exhibit problems. The entire event spanned 20 minutes and concluded around 5:35 PM EST. Click here for an interactive view.
On Feb. 6, NTT America, a global Tier 1 ISP and subsidiary of NTT Global, reported an outage affecting certain U.S. regions, Germany, the U.K., the Netherlands, and Hong Kong. This disruption, which lasted 24 minutes, started around 8:10 PM EST and initially impacted nodes in Chicago, IL, and Dallas, TX. Shortly afterward, nodes in Newark, NJ, also began showing problems, correlating with an increased number of affected customers and partners. The issue was resolved by 8:35 PM EST. Click here for an interactive view.
Additional details from ThousandEyes are available here.
Last week, ThousandEyes observed 265 worldwide network disruption incidents spanning ISPs, networks of cloud service providers, collaboration application networks, and edge networks (including DNS, content delivery networks, and security as a service). This number marks a significant increase from the 126 incidents reported the previous week. In the U.S., the number of network disruptions was 45, down from 55 the week before, showing an 18% decrease. Here is a summary by type:
ISP outages: There were 106 ISP disruptions globally, up 15% from 92 the previous week. In the U.S., there was a 28% reduction in ISP outages, decreasing from 39 to 28.
Public cloud network outages: There was a dramatic rise in disruptions within cloud provider networks globally, shooting up from 5 to 117 last week, mainly due to increased incidents in the APJC region. In the U.S., outages increased from two to five.
Collaboration app network outages: Globally, collaboration app network outages decreased from five outages to three. In the U.S., collaboration app network outages decreased from one outage to zero.
On Jan. 31, Comcast Communications experienced an outage that impacted a number of downstream partners and customers across multiple regions including the U.S., Malaysia, Singapore, Hong Kong, Canada, Germany, South Korea, Japan, and Australia. The outage, lasting 18 minutes, was first observed around 8:00 PM EST and appeared to be centered on Comcast nodes located in Ashburn, VA. Ten minutes into the outage, the nodes exhibiting outage conditions, located in Ashburn, VA, appeared to increase. The apparent increase of nodes exhibiting outage conditions appeared to coincide with an increase in the number of impacted downstream customers and partners. The outage was cleared around 8:20 PM EST. Click here for an interactive view.
On Feb. 2, NTT America, a global Tier 1 ISP and subsidiary of NTT Global, experienced an outage that impacted some of its customers and downstream partners in multiple regions, including the U.S., Germany, the Netherlands, and the U.K. The outage, lasting 23 minutes, was first observed around 1:25 PM EST and appeared to center on NTT nodes located in Dallas, TX and Chicago, IL. The outage was cleared around 1:50 PM EST. Click here for an interactive view.
Additional details from ThousandEyes are available here.
ThousandEyes observed a reduction in worldwide network disruptions, counting 126 incidents from January 22-28 across various categories including ISP, cloud services, collaboration apps, and edge networks. This number presents a 19% decline from the preceding week’s 156 incidents. In the United States alone, disruptions decreased by 40%, from 91 to 55 incidents. The details of these outages by category are as follows:
ISP outages: There were 92 ISP disruptions globally, showing a 14% drop from 107 incidents the week before. In the U.S., ISP disruptions fell by 35%, from 60 to 39.
Public cloud network outages: The number of outages in global cloud provider networks decreased from 14 to five. Within the U.S., these incidents were reduced from seven to two.
Collaboration app network outages: Globally, collaboration app network interruptions remained stable at five, the same as the previous week. In the U.S., however, these incidents decreased from four to one.
On Jan. 26, Microsoft encountered an issue impacting its users worldwide. The problem started around 11:00 AM EST, primarily disrupting Microsoft Teams and diminishing its functionality internationally. Although there was no loss of data packets to Microsoft Teams edge servers, the disruption aligned with previously identified network issues that may have hindered connectivity from the edge servers to backend application components. The issue was largely mitigated by 6:10 PM EST. For an interactive overview, click here.
On Jan. 24, Akamai reported a disruption affecting its content delivery services in the Washington D.C. area due to an outage in its network beginning at 12:10 PM EST. This issue was concentrated around Akamai nodes in the locality and lasted about 24 minutes. Service restoration was declared by 1:00 PM EST, as announced by Akamai. For more details, click here.
On Jan. 23, Internap, a cloud service provider in the U.S., suffered a brief outage affecting various global regions, including the U.S. and Singapore. Detected at around 2:30 AM EST, the outage persisted for 18 minutes and peaked shortly after onset, particularly impacting its nodes in Boston, MA. The situation stabilized by 2:55 AM EST. For further insights, click here.
For more comprehensive updates, visit ThousandEyes Blog.
ThousandEyes observed an increase in global network outages, reporting 156 incidents during the week of January 15-21 across various networks including ISPs, cloud services, and application networks. This represents a 3% rise from 151 outages the previous week. In the U.S. alone, outages surged to 91 from 63, marking a 44% increase. Here’s an analysis of the outages by category:
ISP outages: There were 107 ISP outages around the world, which is an 8% hike from 83 the preceding week. In the U.S., ISP outages jumped by 58%, moving up from 38 to 60.
Public cloud network outages: While global outages in cloud provider networks decreased to 14 from 30, in the U.S., there was a slight increase from six to seven incidents.
Collaboration app network outages: The number of global collaboration app network outages fell from seven to five. In the U.S., the figure remained steady with four outages.
On January 16, Oracle encountered a network disruption affecting various Oracle Cloud services and their customers in several countries, including the U.S., Canada, China, Panama, Norway, the Netherlands, India, Germany, Malaysia, Sweden, Czech Republic, and more. The disturbance began approximately at 8:45 AM EST and was linked to issues in Oracle nodes positioned globally in cities such as Ashburn, Tokyo, San Jose, Melbourne, Cardiff, London, Amsterdam, Frankfurt, Slough, Phoenix, San Francisco, Atlanta, Washington D.C., Richmond, Sydney, New York, Osaka, and Chicago. After about 35 minutes, the affected nodes returned to normal operations. However, about ten minutes afterward, nodes in zones like Toronto, Phoenix, Frankfurt, Cleveland, Slough, Ashburn, Washington, D.C., Cardiff, Amsterdam, Montreal, London, Sydney, and Melbourne, showed issues again. This totaled a 40-minute downtime, resolving by 9:50 AM EST. Click here for an interactive view.
On January 20, Hurricane Electric, based in Fremont, CA, experienced a network outage impacting regions including the U.S., Thailand, Hong Kong, India, Japan, and Australia. The outage started at around 7:15 PM EST and lasted for 11 minutes over two separate incidents within around 65 minutes. Initially, issues were noted in the nodes situated in Los Angeles, CA. Approximately 50 minutes after recovery, a second disturbance was observed, centering again in Los Angeles but later spreading to San Jose, CA. This situation was resolved by 8:20 PM EST. Click here for more information.
Further information from ThousandEyes is accessible here.
According to ThousandEyes, there were 151 global network outages documented in ISPs, cloud service networks, and other technologies during the week of January 8-14, representing a 24% increase from the previous week’s 122 incidents. Specifically, in the U.S., the outages rose by 9% to 63 from 58 the previous week. Here’s a detailed category-wise breakdown:
ISP outages: Globally, the number of ISP outages was 83, an increase of 8% compared to the previous week, and in the U.S. they increased by 6%, climbing from 36 to 38 outages.
Public cloud network outages: Globally, cloud provider network outages jumped from 19 to 30 last week. In the U.S., they decreased from 10 to six outages.
Collaboration app network outages: Globally, collaboration app network outages increased from five to seven outages. In the U.S., collaboration app network outages increased from one to four outages.
On Jan. 14, Zayo Group, a U.S. based Tier 1 carrier headquartered in Boulder, Colorado, experienced an outage that impacted some of its partners and customers across multiple regions including the U.S., Canada, Sweden, and Germany. The outage lasted around 14 minutes, was first observed around 7:10 PM EST, and appeared to initially center on Zayo Group nodes located in Houston, TX. Ten minutes after first being observed, nodes located in Houston, TX, were joined by nodes located in Amsterdam, the Netherlands, in exhibiting outage conditions. This rise of the number of nodes exhibiting outage conditions appeared to coincide with an increase in the number of impacted downstream partners and customers. The outage was cleared around 7:25 PM EST. Click here for an interactive view.
On January 13, Time Warner Cable, a U.S. internet service provider, faced a disruption that affected various customers and partners nationwide. The issue began around 12:45 PM EST, primarily impacting nodes in New York, NY. By fifteen minutes into the disruption, more New York nodes were affected. The problem persisted for 19 minutes and resolved by about 1:05 PM EST. For an interactive view, click here.
For further details from ThousandEyes, click here.
ThousandEyes noted 122 global network outage incidents involving ISPs, cloud services, collaboration applications, and edge networks (including DNS, content delivery networks, and security services) in the first week of January. Following a decrease over two weeks, there was an increase in outages in the last week. In the U.S., 58 outages were reported, with these details:
ISP outages: Globally, there were 77 ISP disruptions, marking a 43% increase from the previous week. In the U.S., outages nearly doubled from 20 to 36.
Public cloud network outages: Globally, cloud provider network outages increased from 13 to 19 last week. In the U.S., they increased from 6 to 10.
Collaboration app network outages: Globally, collaboration app network outages increased from one to five outages. In the U.S., collaboration app network outages increased from zero to one.
On Jan. 4, Time Warner Cable, a U.S. based ISP, experienced a disruption that impacted a number of customers and partners across the U.S. The outage was first observed at around 10:45 AM EST and appeared to center on Time Warner Cable nodes located in New York, NY. Five minutes into the outage, the number of nodes located in New York, NY, exhibiting outage conditions increased. The outage lasted 13 minutes and was cleared at around 11:00 AM EST. Click here for an interactive view.
On Jan. 4, Telecom Italia Sparkle, a Tier 1 provider headquartered in Rome, Italy, and part of the Italian-owned Telecom Italia, experienced an outage that impacted many of its downstream partners and customers in multiple regions, including the U.S., Argentina, Brazil, and Chile. The outage lasted 28 minutes in total and was divided into two episodes over a 35-minute period. It was first observed around 4:00 AM EST. The first period of the outage, lasting around 24 minutes, appeared to be centered on Telecom Italia Sparkle nodes located in Miami, FL. Five minutes after appearing to clear, nodes located in Miami, FL, again exhibited outage conditions. The outage was cleared around 4:35 AM EST. Click here for an interactive view.
Additional details from ThousandEyes are available here.
Welcome to DediRock, your trusted partner in high-performance hosting solutions. At DediRock, we specialize in providing dedicated servers, VPS hosting, and cloud services tailored to meet the unique needs of businesses and individuals alike. Our mission is to deliver reliable, scalable, and secure hosting solutions that empower our clients to achieve their digital goals. With a commitment to exceptional customer support, cutting-edge technology, and robust infrastructure, DediRock stands out as a leader in the hosting industry. Join us and experience the difference that dedicated service and unwavering reliability can make for your online presence. Launch our website.