Kyndryl has introduced a new service designed to help organizations manage the increasing prevalence of AI agents within their operations. The Agentic AI Framework is an orchestration platform that facilitates the deployment and management of autonomous, self-learning agents across business workflows, whether in on-prem, cloud, or hybrid IT environments.
The specialized agents are tasked with gathering critical IT information—such as conducting data analyses, performing compliance checks, responding to incidents, or resolving service desk tickets. Over time, these agents refine their decision-making capabilities and adapt workflows autonomously, thanks to an orchestration engine that interprets data and enables enterprise systems to respond to changing conditions in real time.
This framework outlines the actions that agents are permitted and prohibited from taking, effectively establishing policies across the enterprise. It utilizes a graph-based orchestration model that promotes speed, resilience, and continuous learning. This feature allows the system not only to execute tasks but also to evolve in alignment with business needs, providing adaptive intelligence that scales and justifies its decisions.
The Agentic AI systems are engineered to operate semi-autonomously, initiating tasks, making decisions, and influencing outcomes without constant human intervention. As organizations navigate complex digital environments, orchestrating intelligent, autonomous agents has become a vital strategic requirement. Traditional automation methods are increasingly unable to meet the demands of these intricate systems.
Additionally, the Agentic AI Framework incorporates encryption support and zero-trust authentication technologies to safeguard data. It also includes integration with Kyndryl Bridge, a key service offering that merges management, observability, and automation tools to provide IT operations teams with the intelligence necessary for optimal system performance. Kyndryl noted that Bridge generates over 12 million AI-driven insights each month.
Consulting services are integrated into the Agentic AI platform to aid customers in identifying use cases for agentic automation and in mapping out existing workflows and systems.
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