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Unless otherwise stated, all products and services are non-refundable once payment has been received.
Refunds or account credits may be issued solely at DediRock’s discretion.
Any refund request must be submitted by opening a Billing support ticket through the DediRock Client Area.
Submitting a service cancellation request does not constitute a refund request.
If DediRock approves a refund at its sole discretion:
• Payment processing fees may be deducted where applicable.
• Currency conversion fluctuations may affect the refunded amount.
• Refunds may be issued to the original payment method, account credit, PayPal, mailed check, or another available method.
• Additional information may be requested to verify the payment and refund recipient.
Payments older than sixty (60) days may require an alternate refund method due to payment processor limitations.
Approved refunds may take up to thirty (30) days to process. Additional time may be required by the customer’s bank, credit card issuer, PayPal, cryptocurrency network, or other payment provider.
Customers must contact DediRock through a Billing support ticket before initiating any payment dispute or chargeback.
Initiating a chargeback, payment dispute, payment reversal, or fraud claim after a service has been provisioned, delivered, renewed, or otherwise made available constitutes a material violation of the Terms of Service.
DediRock reserves the right to immediately suspend or terminate services associated with any payment dispute.
Customers remain responsible for all valid charges, outstanding balances, chargeback fees, payment processor fees, collection costs, and other reasonable costs incurred as a result of the dispute.
Recurring PayPal subscriptions and other recurring billing agreements remain the customer’s responsibility to cancel directly with the applicable payment provider.